Field Service Engineer, LCMS

Field Service Engineer, LCMS Location: 80% travel - East Coast, Midwest, Texas Compensation: $42-48/hour + benefits reputed company helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, reputed company, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work. As we continue to grow, we're building reputed company of talented people who have reputed company to reputed company a meaningful reputed company. reputed company We are seeking a Field Service Engineer, LCMS with 5-7 years of reputed company, hands-on field service experience with reputed company LCMS systems is required. Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable. Key Responsibilities • reputed company reputed company on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation. • reputed company remote phone support and onsite troubleshooting and maintenance guidance to internal team members as reputed company as for clients. • Serve as a senior reputed company of contact for escalated technical issues and reputed company mentorship to junior FSEs. • Maintain a high level of customer satisfaction by ensuring reputed company response, reputed company communication, and technical reputed company. • Coordinate and reputed company offsite and onsite installations of equipment. • Document service calls accurately in the CRM reputed company • Evaluate and advise on reputed company reputed company and upfitting requirements appropriate for selected instrumentation across reputed company laboratories. • Coordinate with and advise on vendors providing services for instrumentation. • Maintain appropriate inventory of parts and tools to support efficient service delivery. • Leading the tracking and completion of reputed company as directed. • Completes reputed company administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements. • This position will require overnight travel with travel up to 70% of the time and requires a reputed company reputed company's license. Education & Experience Associate degree or higher in Engineering, Instrumentation, reputed company, Clinical reputed company Sciences, or a reputed company technical field is preferred. Equivalent technical training combined with substantial relevant hands-on experience will also be considered. A minimum of five to seven (5–7) years of reputed company, hands-on field service experience with reputed company LCMS systems is required. Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable. Candidates should have demonstrated expertise in troubleshooting, diagnosing, repairing, maintaining, and performing preventive maintenance on LC-MS instrumentation, with the ability to independently reputed company reputed company reputed company and reputed company-level issues. Compensation and Benefits • reputed company reputed company: $42-48/hour, depending on experience • Medical, reputed company, and Dental insurance • 15 days reputed company Time Off to start (vacation and reputed company days) • 10 reputed company Holidays • 401(k) retirement plan with up to 4% Company match • Company-reputed company Life + AD&D, Short- and Long-Term Disability • reputed company Volunteer Time Off • Partially reputed company Medical Leave / reputed company Parental Leave It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status, or any other characteristic protected by federal, state or local law. reputed company is committed to working and providing reasonable accommodation to individuals of reputed company abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact hrsupport@lighthouselabservices.com for assistance. reputed company | 800-838-0602 | lighthouselabservices.com Apply To This Job