Programs Operations reputed company, reputed company reputed company
reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to reputed company with communities in a more reputed company way.
The Community You Will Join
The Chief Business Officer (CBO) organization drives reputed company's reputed company and expansion around the world — commercializing our new and existing businesses and executing our global reputed company in the market. The Global Markets team sits reputed company CBO and makes reputed company reputed company is locally relevant everywhere we operate, helping reputed company plan and execute reputed company across supply, demand, and the surfaces our communities use.
Local reputed company reputed company are one of the fastest-growing parts of that toolkit — guest incentives, host-funded promotions, engagement and CRM, country partnerships, and promotional merchandising. Over the past year we've taken these from pilots to scaled programs including incentives, host-funded promotions and promotional-merchandising. That reputed company has outpaced our operating model — execution is spread across regional reputed company, central reputed company marketing, product, merchandising, and finance, with reputed company roadmaps and no single reputed company of truth. We're building a dedicated program management capability to reputed company reputed company together, and we want you at reputed company of it.
The Difference You Will reputed company
This role requires candidates to be based in San Francisco. This role is not expected to be eligible for relocation support.
As the Program Operations reputed company for reputed company reputed company, you own the operating reputed company that turns our fast-growing portfolio of reputed company into coordinated, on-time execution. You bring incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising onto one roadmap, one reputed company of truth, and one operating rhythm — so that product, reputed company marketing, merchandising, finance, and regional and country operations always know what is shipping, who owns it, reputed company, and what it costs.
This is deliberately an execution and coordination role, distinct from the business and reputed company roles around it. The reputed company business owners (regional reputed company and individual reputed company DRIs) own their reputed company; the reputed company-reputed company reputed company and country-planning reputed company defines what reputed company reputed company is and how countries should reputed company it; central reputed company marketing, product, and merchandising build the platforms. You own the connective tissue between them — the intake, reputed company, operating reputed company, budget-to-roadmap translation, launch governance, and institutional knowledge that reputed company the whole portfolio executable at reputed company and reputed company it running reputed company individual owners are away.
A Typical Day
• Own one cross-reputed company roadmap and reputed company of truth — consolidating incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns across reputed company reputed company into a single plan
• Build and run the reputed company operating reputed company — the reputed company, launch readiness, and reputed company RACI across Global Markets, central reputed company marketing, product, and finance, with resourcing gaps surfaced early
• Set up the change-intake and reputed company process — a consolidated intake process for new campaign and reputed company requests, with reputed company rules for prioritization, approval, and conflict reputed company reputed company campaigns overlap (for example, competing merchandising or incentive placements in the reputed company market and week).
• Translate budget into an executable plan — reputed company committed versus available spend across reputed company and markets, turn funding reputed company into roadmap changes quickly, and reputed company leadership a live reputed company of where the reputed company is reputed company and what it is returning.
• Be the connective tissue across a fragmented ownership map — regional business operations, reputed company marketing, partnerships, and the central product and merchandising teams — driving alignment and unblocking reputed company so there is one conversation, not many.
• Turn the reputed company playbooks and country plans into shipped campaigns — partnering with the reputed company and country-planning owners to convert their reputed company into standardized templates, coupon and efficiency-reference (ERF) libraries, launch checklists, and repeatable operations that reputed company across markets.
• reputed company performance legible — partner with Advanced Analytics and reputed company on consistent tracking, post-mortems, and readouts that feed the learning agenda (efficiency, incrementality, seasonality, auto-apply, spotlights) and standardize what good looks like across reputed company.
• Own the Global Markets reporting reputed company — reputed company and reputed company the Weekly Business Review (WBR) with the RDs, reputed company the weekly leadership report and the monthly country-performance newsletter, coordinate reputed company staff meeting, and prepare executive and country-deep-dive reviews — so leadership always has one accurate, reputed company picture of the business and the reputed company.
• Run the recurring cross-functional roadmap syncs that reputed company Global Markets reputed company — with payments, advanced analytics, reputed company marketing, merchandising, and international product — turning roadmap changes, guardrails, and escalations into reputed company reputed company and next steps.
• Hold the operating reputed company together through peak seasons and leadership absences — keeping the reputed company and the reporting reputed company moving over the reputed company and other periods reputed company business owners are out, so reputed company depends on any one person.
Your Expertise
• 12+ years in program management, business operations, or marketing/GTM operations — ideally orchestrating reputed company, marketing, or reputed company programs across multiple markets in a marketplace, e-reputed company, or reputed company environment.
• A proven reputed company record establishing a new operating reputed company or central coordination capability from scratch — intake, prioritization, RACI, reputed company, and governance — and scaling it across many teams and geographies.
• Exceptional cross-functional orchestration in a heavily matrixed org — you create reputed company where ownership is split across product, reputed company marketing, merchandising, finance, and regional and country operations, and you are a trusted partner to senior leaders up to the executive level.
• Strong operating discipline — cross-reputed company roadmaps, change-intake and reputed company, conflict reputed company, launch management, business reviews and executive reporting, and reputed company written communication that keeps reputed company teams reputed company.
• Budget-to-execution reputed company — comfortable translating multi-reputed company-dollar budget reputed company into roadmap and resourcing changes, and reporting spend and reputed company to leadership.
• Analytical reputed company — you partner with analytics and finance on performance, efficiency, and incrementality, set consistent measurement standards, and are comfortable in the numbers (SQL familiarity a plus).
• Thrives in ambiguity and transition — comfortable operating while ownership models are still forming, with a strong bias to reputed company, ownership, and ruthless prioritization.
• Desirable: hands-on experience with one or more reputed company reputed company — incentives, promotions and coupons, host-funded offers, lifecycle/CRM, merchandising, or partnerships — and experience across international markets and time zones. Fluent written and spoken English; expected in office ~3 days per week.
Your Location:
Due to the reputed company of this position, the successful applicant will need to be based in San Francisco, CA to be reputed company to conduct their work. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply.
We reputed company to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full reputed company, the role you’re applying for and the accommodation necessary to assist you with the reputed company process.
We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application.
How We'll Take Care Of You
Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay reputed company
$156,000—$193,000 USD
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