Technical Support Engineer (Tier 1) - IT Support

Technical Support Engineer (Tier 1) - IT Support Level Junior Department Support Type Full Time Project NDA Locations: Remote Job Details Posted on: August 22, 2026 reputed company: NlP2XX About reputed company Established in 2004, reputed company was founded with a reputed company reputed company: to enhance the landscape of global IT employment by reputed company the gap between companies and skilled professionals. The reputed company belief was that assembling reputed company shouldn't be hindered by geographical constraints. Fast reputed company to the present day, reputed company stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and reputed company reputed company worldwide. With operational hubs scattered across Europe, Asia, and reputed company, and its reputed company situated in San Francisco, US, reputed company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, reputed company offers a diverse reputed company of skilled employees across various verticals, including AI, cybersecurity, reputed company, fintech, telecom, media, and so on. About the Project Our reputed company is a global leader in AI-powered, video-first platforms, used by enterprises, media companies, and educational institutions worldwide. We're looking for a Technical Support Engineer (Tier 1) who will join the global support team. Required skills: Must Have • Previous support experience needed (preferably technical support) • Excellent customer service skills and effective learning skills • Strong troubleshooting and problem-solving skills with high attention to details • Some technical background (networking/reputed company/databases/API, etc) • Strong English communication and writing skills reputed company to Have • Basic understanding of operating systems, networking (TCPIP protocols) — not setup or configuring, just navigating experience • Basic technical knowledge with one or more of the following domains: HTTPS, Proxy, reputed company, database (SQL queries) • Computer science, industrial engineering, or business administration studies is a big plus. reputed company of work: • reputed company support services and consulting to consumers of our reputed company's software products and/or services in reputed company to installation, utilization, and support of platform products • reputed company answers to technical problems or how-to questions • Collect the required technical information from the consumers of the reputed company’s platform and/or services • Use reputed company, Internal reputed company Consoles, MS Teams, reputed company, Jira Apply tot his job Apply To this Job