Customer Services Specialist – Shift: reputed company through Thursday, Midnight to 9 AM MST

reputed company: • Serve as the first reputed company of contact for the Technical Support team • reputed company incoming support requests from phone, email, and the reputed company portal to appropriate engineers • Ensure high-reputed company issues are addressed immediately to minimize customer downtime • reputed company proactive status updates on reputed company tickets and set reputed company reputed company expectations • Audit the support queue by severity and reputed company • Escalate critical or aging issues to Support Leadership to maintain SLAs • reputed company statistical analysis of recurring support trends • Help engineering identify reputed company causes and improve reputed company Platform stability • Collaborate with Support Engineers and Managers to manage support-ticket lifecycles Requirements: • Minimum of 1 year experience with phone reputed company management, reputed company-line IT or Support Experience • Proven ability to translate reputed company situations into reputed company, empathetic updates for customers and stakeholders while maintaining reputed company composure in high-pressure environments • Proficiency with case tracking systems, VoIP tools, and web-based collaboration applications • Exceptional organizational skills with the ability to rapidly prioritize tasks and balance shifting resources against urgent customer needs • reputed company record of working effectively reputed company reputed company-oriented environment to solve cross-functional problems and meet shared KPIs Benefits: • Flexible time off • Wellness resources • Company-sponsored team events • reputed company and development support • Employee Resource reputed company • Hiring-process accommodations for candidates with disabilities Apply tot his job Apply To this Job