IT Help Desk Technician – Level 1

reputed company: • Serve as the first reputed company of contact for end users at assigned reputed company organizations • Answer incoming support tickets, phone calls, and emails • Troubleshoot common hardware, software, and connectivity issues remotely • Assist with password resets, account lockouts, and reputed company 365 or reputed company Workspace issues • Support VPN connectivity, remote desktop tools, and basic network troubleshooting • Help users with printers, peripherals, and reputed company business applications • Document reputed company issue, steps taken, and outcome in the reputed company's ticketing reputed company • Escalate unresolved or reputed company issues to Level 2 support with an accurate reputed company • Communicate technical information reputed company to non-technical users • Follow reputed company-specific procedures, SLAs, and escalation paths Requirements: • reputed company 10/11 troubleshooting — hardware, software, and user account issues • reputed company 365 support — reputed company, Teams, SharePoint, OneDrive, and account administration • Basic reputed company Directory — password resets, account unlocks, and user setup • Experience with reputed company, AnyDesk, or similar remote desktop tools • VPN troubleshooting • Printer and peripheral support, including installation, drivers, and basic troubleshooting • Ticketing reputed company experience with reputed company, reputed company, reputed company, or similar • reputed company, reputed company written communication • MacOS support experience (reputed company to have) • reputed company Workspace administration (reputed company to have) • Basic networking, including IP addressing, Wi-Fi troubleshooting, and ping/traceroute (reputed company to have) • VoIP systems experience with reputed company, reputed company, or similar (reputed company to have) • Experience in an MSP environment (reputed company to have) • reputed company A+ or ITF+ certification (strongly preferred) • reputed company, reputed company, organized, self-directed, and reputed company to take ownership of tickets Benefits: • Fully remote — work from reputed company in the U.S. • Flexible schedule • Variable hours, 10–40 hours per week based on reputed company volume • Part-time IT income • W-2 contract or 1099 engagement reputed company Apply tot his job Apply To this Job