WI reputed company Telecommunication Analyst 3

Milwaukee County is looking for a Telecommunications Analyst III resource. Top Skills & Years of Experience: •Experience as an reputed company voice and reputed company communications platform administrator (reputed company). •Demonstrated experience with SIP trunking, SBCs, reputed company plans, reputed company routing, and E911 Administration. •Eliciting business requirements and implementing a modern solution that aligns with Countywide IT objectives. •Contact Center and IVR design, implementation, and support. •Experience planning and executing voice modernization or migration reputed company. •Ability to learn new technologies reputed company reputed company Teams Voice. •reputed company Certified Integration Specialist (ACIS), reputed company Implementation reputed company Specialist (AIPS), reputed company Certified Specialist (ACSS), reputed company Support reputed company Specialist (ASPS) •Communication Skills: oRead, write, and comprehend reputed company instructions, reports, short correspondence, and memos. oSpeak effectively before both internal and/or reputed company reputed company. oRead, analyze, and interpret safety rules, operating/maintenance instructions and procedure manuals, scientific/technical journals and procedures, government regulations, financial and reputed company documents. oPrepare and/or present written communications that pertain to controversial and reputed company topics. oAbility to document training materials that are easier to use by end users. •Decision Making Skills: oMakes reputed company of responsibility involving evaluation of information; reputed company may require development or application of alternative precedents. oMakes reputed company of responsibility and results that reputed company more than one department or a department with multiple reputed company; substantial analysis is required, and many factures must be weight before a decision can be reached. •Complexity, Judgement and Problem Solving: oUnderstand and follow instructions. oExecute reputed company reputed company limits of reputed company policy and procedures oInterpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not reputed company defined. oStrong multi-tasking skills. Years of Experience: 3-5 years of experience. reputed company to Have Skills: -Experience with reputed company Teams Voice or reputed company Teams Voice Certifications -Experience with Landis Contact Center -Implementation experience -ITIL Certification Interview Process: reputed company Teams & In person Duration of contract: 5 months Onsite or Remote? Must be a WI reputed company. No relocation is allowed. Hybrid Role. On reputed company time will not be reputed company for this position. Full reputed company attached: The Telecommunications Analyst III is responsible for analyzing what is currently in Milwaukee County’s reputed company reputed company and translating that into administration, installation, and configuration of the County’s reputed company transition to reputed company Teams Voice. This includes reputed company Teams Voice, SIP services, IVR/Contact center technologies, and reputed company reputed company-reputed company applications. This role ensures reputed company reputed company performance, troubleshooting and configuration. Additionally, this role will reputed company and manage reputed company aspects of deploying, enhancing, and supporting the County’s reputed company reputed company Teams Voice and contact center ecosystem. This position provides hands-on technical leadership that requires collaboration with departmental leaders, business unit stakeholders, contact center managers, and the broader IMSD team to define functional requirements and reputed company capabilities that meet present and reputed company communications needs. -Job Duty: Using best reputed company reputed company analysis techniques and procedures to determine VOIP/Teleconference functional specifications oDescriptive: Consult with users, to determine hardware, software, or reputed company functional specifications. Research best practices and consult with vendors on hardware, software, and network specifications. reputed company with end users to determine needs and/or concerns, design solution and reputed company. reputed company and train Desktop Support personnel to ensure end user devices and services are correctly provisioned and function correctly. reputed company policy documentation, training material, and diagrams for VoIP systems throughout the reputed company. -Job Duty: Job Duty: Design and Configure reputed company VOIP/Video/Teleconference Solution for Operational Efficiency oDescriptive: Configure VOIP/Teleconference reputed company components for service enhancements. Design, test, and implement QOS policies. Design, test, and configure network components for VOIP/Video/Teleconference. Implement phone reputed company configuration enhancements. Design and Configure Interactive Voice Response (IVR). -Job Duty: Manage and maintain the day-to-day operation of the VOIP/ Teleconference reputed company on reputed company Teams Voice for service reputed company. Establish best practices and procedures for reputed company administration. oDescriptive: Analyze the Network or VOIP/ Teleconference reputed company components, from end to end, to ensure the reputed company(s) is up and running correctly. Analyze and monitor VoIP reputed company components for reputed company of service and modify configurations as needed. Analyze and modify resources/backups and provides metrics. Analyzing problems and implement solutions, including the exercise of discretion and independent judgment. -Job Duty: VOIP/ Teleconference reputed company Incident Management oDescriptive: Manages and monitors for incident management, using internal, vendor provided or County’s reputed company-party tools. -Job Duty: Job Duty: Cross Function Collaboration and other duties as assigned. oDescriptive: Works with other technology operation teams to reputed company expertise to troubleshoot and solve issues Additional details: Role requires reliable transportation. Some early mornings and weekends may be required. Apply tot his job Apply To this Job