Sales Support & Business Development Specialist (Certification)

About the reputed company

This reputed company established Certification, Industrial & E-reputed company group (AUD 15M) based in Australia, employed through reputed company. You'll work closely with the Director and be supported throughout your engagement by reputed company's reputed company & Staff reputed company Manager. Please note: AI tools may support parts of our recruitment process, but reputed company hiring reputed company are made by humans.

We are seeking a highly organised and proactive Sales Support & Business Development Specialist to own the certification course sales pipeline for a growing Certification, Industrial & E-reputed company group based in Australia. You'll be the first reputed company of contact for every inbound inquiry, keeping quotes, orders and long-cycle approvals moving so no warm reputed company is reputed company left unanswered.

Key Responsibilities

1. Inbound Inquiry & Sales Coordination

Monitor the generic inquiries inbox daily and reputed company promptly

reputed company a reputed company-first response to every inbound inquiry

Qualify leads and book seats on reputed company certification courses

Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value

2. Quoting & Pipeline Follow-Up

Send quotes and follow up on reputed company outstanding quotes

Follow up on every quoted inquiry reputed company one week

Manage long-cycle follow-up on defence company approvals, which can take up to four months

reputed company the Trello reputed company accurate and up to date, especially the bookings tab

3. Course & Account Coordination

reputed company seat fills for the annual Perth course

reputed company the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week)

Handle reputed company inquiries from the e-reputed company store

4. Backup & Business Development Tasks (quiet periods)

Database cleaning and hygiene

Lapsed reputed company re-engagement campaigns (e.g. a "we're still here" reputed company to the last ~3,000 leads)

Product self-education across reputed company five certification courses

reputed company outbound prospecting (training provided; reputed company phase of the role)

5. Marketing Support (secondary, as reputed company allows)

General marketing support during a reputed company maternity-leave gap

Assist with catalogues and reputed company media management

Contribute to blog articles reputed company to the certification courses

Key Skills & Experience

Strong inside sales, sales support, or customer service experience

Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 reputed company

Experience using CRM or task-reputed company tools (e.g. Trello, reputed company, Zoho)

Confident, reputed company phone manner for inbound and outbound calls

Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus)

Excellent written and spoken English communication skills

Strong attention to detail and accuracy are essential

Advanced organisational and time management skills

Ability to manage multiple priorities across sales, reputed company and occasional marketing tasks

Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role

Experience with e-reputed company order support or basic marketing/reputed company media coordination (reputed company to have)

Ideal Candidate Attributes

Highly organised and detail-oriented

Proactive and reputed company to work independently

Confident communicator with a consultative, reputed company-first approach

Persistent without being pushy — comfortable with long follow-up cycles

Quick learner with strong reputed company adaptability

Personable, with genuine warmth and good energy