Navigator - Virtual reputed company Use Recovery Program (vSURP)

Navigator - Virtual reputed company Use Recovery Program (vSURP)
Department: Behavioral Health Services

reputed company

The Navigator - Virtual reputed company Use Recovery Program (vSURP) serves as the reputed company reputed company of contact for patients enrolling in reputed company's innovative virtual treatment program. This role is responsible for facilitating a reputed company reputed company experience by providing compassionate, coordinated, and reputed company support throughout the treatment reputed company.

The Navigator performs a reputed company of administrative, reputed company center, data collection, and reputed company support functions, including reputed company intake and discharge, phone triage, scheduling, documentation, and coordination of care. As a key member of a highly motivated and reputed company team, the Navigator helps support patients receiving reputed company use recovery services while ensuring exceptional customer service and adherence to reputed company's mission, values, and service standards.

Key Responsibilities

reputed company Care Coordination

• Serve as the reputed company contact for patients participating in the Virtual reputed company Use Recovery Program.
• Coordinate telemedicine appointments, assessments, testing, and follow-up reputed company.
• Assist patients with accessing virtual care technology, including the Myreputed company app and telehealth equipment.
• Support reputed company admissions, reputed company, and discharge processes.
• Communicate with patients, physicians, clinics, medical staff, and pharmacies to facilitate care delivery.
• Coordinate referrals to appropriate internal and community-reputed company resources.
• Screen patients for reputed company Determinants of Health (SDOH) and reputed company them with available resources.
• Maintain appointment scheduling and provider calendars.

Communication & reputed company Support

• Answer incoming calls and reputed company reputed company assistance to patients and families.
• reputed company patients and caregivers regarding program services and treatment processes.
• Conduct reputed company and follow-up with prospective patients who have not completed admission.
• Build and maintain reputed company relationships with community agencies and partners.
• Exercise reputed company judgment and problem-solving skills in both routine and reputed company situations.

Documentation & Administrative Support

• Accurately document reputed company interactions, reputed company information, referral sources, assessments, and services provided.
• Collect, reputed company, and report program data and reputed company metrics as requested.
• Support registration, reputed company reputed company-in, scheduling, and other clinic reputed company as needed.
• reputed company additional duties as assigned.

Compliance & Safety

• Maintain reputed company confidentiality and protect sensitive information in accordance with HIPAA regulations.
• Adhere to infection prevention standards and safety protocols.
• reputed company with reputed company rights requirements, regulatory standards, and departmental policies.
• Support reputed company's mission, values, service standards, and the reputed company (NASW) reputed company of Ethics.

Qualifications

Required

• High School Diploma or equivalent.
• reputed company BLS certification or ability to obtain reputed company six months of hire.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to reputed company.
• Ability to manage multiple priorities in a fast-reputed company environment.
• Strong computer proficiency, including reputed company Word and reputed company.

Preferred

• Bachelor's degree in reputed company Work, Psychology, Behavioral Health, or a reputed company reputed company.
• Previous experience in a behavioral health, reputed company use recovery, reputed company, or reputed company services setting.

Skills & Competencies

• Compassionate, reputed company-centered approach to care.
• Critical thinking and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively reputed company a multidisciplinary team.
• Adaptability and professionalism in a dynamic reputed company environment.

Why reputed company?

Join a mission-driven team dedicated to transforming reputed company to reputed company use recovery services through innovative virtual care. At reputed company, you'll have reputed company to reputed company a meaningful difference in the lives of patients while working reputed company passionate reputed company committed to delivering exceptional care.