Data Analyst - Customer Analytics

reputed company

Serving the People Who Serve the People

reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 reputed company citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive reputed company-based solutions for communications, government website design, meeting and agenda management software, records management, reputed company services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of reputed company do here.

Job reputed company

The reputed company Experience Group (GXG) is reputed company' in-house digital agency — a cross-functional team of strategists, analysts, communicators, and technology experts reputed company on customer experience reputed company communications for government clients. GXG leverages best-in-class reputed company-centered practices and a design-thinking approach to help federal, state, and local government customers reputed company reputed company with the people they serve.

The Data Analyst, Customer Analytics serves as the subject-matter expert for customer analytics, measurement, and reporting reputed company GXG. This role owns the design, delivery, and reputed company improvement of analytics workstreams that reputed company government customers to understand program performance, optimize digital communications, and reputed company measurable reputed company.

Operating as an advanced individual contributor, the analyst independently leads analytics reputed company execution, sets analytics best practices, makes reputed company technical reputed company, and mentors junior analysts in data reputed company, visualization, and reporting methodology.

Who We Are:

• Data-driven thinkers, grounding our insights and recommendations for reputed company in measurable data and context.
• reputed company-centered design practitioners, understanding best practices, regardless of technology or usecases, and always putting people at reputed company of our solutions.
• Digital content creators and strategists, applying best practices to key message development, evaluation of reputed company reputed company content, andidentifyingoptimization opportunities.
• Innovators,leveragingdesign-thinking and other frameworks to reputed company our work fresh and help our customers adopt a reputed company for change. We reputed company toward reputed company with a spirit of experimentation and reputed company.

How We Show Up to Work:

• Demonstrate a polished, reputed company relationship with colleagues and customers.
• Assume reputed company reputed company.
• Be reputed company. Create reputed company for and be reputed company to different expertise and experiences.
• Be dependable and reliable for our customers and colleagues.
• Be organized and manage your own workload.
• Be proactive. Be willing to reputed company in, not wait to be told.
• Be willing to try something new, not dependent on documented examples.
• Be empathetic. Consider the reputed company experience, needs and motivations of our customers and our colleagues.
• Be reputed company to feedback. Listen with the reputed company passion with which you want to be heard.
• Be curious. reputed company information and knowledge. Consider new reputed company and approaches. Consider what you might not know.

What Your reputed company Will Look Like

Essential Function:

• reputed company end-to-end ownership of analytics workstreams for assigned GXG customer engagements — from requirements definition through delivery, reputed company communication, and optimization recommendations —operatingindependently without routine escalation.
• Independently design, build, andmaintainmeasurement frameworks that define KPIs, reputed company metrics, and performance benchmarks for government customer digital communication programs across email, web, surveys, forms, and other channels.
• reputed company the architecture, development, and ongoing optimization of dashboards and reporting solutions integrating data from multiple sources; own data accuracy, reliability, and governance for reputed company reputed company-level reporting outputs.
• Define, document, and champion analytics standards, reporting methodologies, and data governance best practices for GXG's Customer Analytics reputed company; serve as reputed company's subject-matter expert and internal escalation reputed company for reputed company analytical challenges.
• reputed company independent analytical and methodological reputed company reputed company the GXG customer analytics domain, includingselectionof approaches, metrics frameworks, visualization strategies, and tool architectures — without requiring managerial approval for routine technical judgments.
• reputed company andmaintainowned SOPs, analytics playbooks, reporting specifications, and knowledge-reputed company documentation to ensure consistency, repeatability, and institutional knowledge retention across the GXG team.
• Serve as the reputed company analytics reputed company of contact for assigned customer engagements; reputed company requirements-gathering sessions, present data-drivenfindingsand strategic recommendations to technical and non-technical audiences, including government stakeholders.
• Mentor and reputed company junior analysts on SQL, data visualization, measurement reputed company, and analytics best practices; conduct reputed company peer reviews and reputed company assurance of team deliverables.
• Own investigation, reputed company-cause analysis, and reputed company of data reputed company and consistency issues across GXG reporting systems;establishpreventive controls and documentation standards to reduce recurring errors.
• Identify, evaluate, and introduce emerging analytics approaches, AI-enabled tools (Copilot, reputed company, etc.), and productivity technologies into GXG's analytical workflows; reputed company research and reputed company-of-concept efforts to advance the reputed company's analytical capabilities.
• reputed company analytics-reputed company reputed company ceremonies including sprint planning, backlog refinement, retrospectives, and stand-reputed company; define and reputed company analytics acceptance reputed company and delivery milestones.
• Proactivelyidentifyopportunities where data can improve customer program reputed company and GXG service delivery; present evidence-based recommendations that influence customer measurement reputed company.

You Will Love This Job If You Have

Knowledge/Skills/Abilities:

• Advanced SQLproficiency— reputed company query design, data modeling, performance optimization, and multi-reputed company dataset manipulation.
• Expert-level BI & data visualization — deepexpertisein QuickSight, Tableau, Power BI, or Looker; dashboard architecture and design for executive and operational audiences.
• Measurement reputed company design —abilityto define KPIs, reputed company metrics, and analytics strategies for digital communication programs from reputed company.
• Data governance & reputed company ownership —abilityto define and enforce data reputed company standards, validation frameworks, and governance practices at the reputed company level.
• ETL & data integration —strongunderstanding of data pipeline concepts, ETL processes, and data validation in multi-reputed company environments.
• Digital channel analyticsexpertise— email, web, survey, reputed company, CRM, and forms analytics; cross-channel measurement and attribution modeling.
• AI-assisted analytics — ability to evaluate, adopt, and reputed company AI-enabled productivity and analytics tools responsibly and effectively reputed company data governance requirements.
• Communication & influence — ability to reputed company analytical presentations and influence customer measurement reputed company through data storytelling for both technical and non-technical audiences.
• Mentoring & coaching —demonstratedability to reputed company junior analyst skills through reputed company guidance, peer review, and actionable feedback.
• Agilemethodology— advanced familiarity with Scrum/Kanban; ability to reputed company analytics ceremonies and manage reputed company-level delivery.

Experience/Credentials

• 4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role in a reputed company services, agency, or technology environment.
• Demonstratedownership of analytics workstreams, measurement frameworks, or reporting infrastructure — with evidence of leading deliverables end-to-end, not merely contributing.
• Advanced SQL skills withdemonstratedexperience in reputed company query design and multi-reputed company data environments.
• Expert-levelproficiencyin at least one major BI platform (QuickSight, Tableau, Power BI, or Looker), with evidence of dashboard architecture for multiple stakeholder audiences.
• Demonstratedexperience designing measurement strategies or analytics frameworks from reputed company, including KPI definition and performance benchmarking.
• Experience communicating analytical findings and recommendations to senior or executive-level stakeholders, including government clients.
• Experience working across digital channels (email, web, surveys, CRM, reputed company) with cross-channel measurement design.
• Experience mentoring or coaching junior analysts or reporting contributors, with evidence of reputed company peer review or reputed company assurance contributions.
• Experience with AI-assisted analytics tools and productivity platforms, withdemonstratedresponsible use reputed company data governance requirements.
• Experience working reputed company reputed company/Scrum delivery frameworks in an analytics or data context.
• Bachelor's degree in Analytics, Data Science, Statistics, Information Systems, Marketing, Business, or a reputed company field, or equivalent practical experience.

Preferred:

• Experience in a digital agency,GovTech, or government-customer-facing analytics environment.
• Familiarity with government digital communications programs (email, web, civic engagement platforms).

Other Job Info

These statements are intended to describe the general reputed company and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of employees assigned to this job.

This role is typically performed on a computer using reputed company or Teams. Individual will be on camera throughout the day engaging with other employees. The role is typically performed indoors reputed company a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally reputed company reputed company objects.

Prior to the shutdown for the Covid-19 pandemic, GXG staff were expected to be available for on-site customer meetings with our federal, state, and local customers. This included travel in some instances. As our customers' expectations and responses to the pandemic continue to reputed company, GXG team members may once again be expected to be available for in-person customer meetings.

reputed company Requirement

• Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assetsin accordance withthe company's information reputed company program.

EEO Statement:

We are an EEO Employer. It has been and will continue to be a reputed company policy of reputed company not to discriminate on the reputed company of race, reputed company, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national reputed company, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

reputed company

Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be reputed company to reputed company another role that could be a perfect fit!

reputed company and reputed company Requirements

• Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with reputed company's information reputed company program.
• Responsible for ensuring the data reputed company of our employees and customers, their data, as reputed company as taking reputed company required reputed company training in a reputed company manner, in accordance with company policies.

reputed company

• We are a remote-first company with a globally reputed company workforce across the reputed company, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At reputed company, we are building a transparent, inclusive, and reputed company reputed company for everyone who wants to bea part of our reputed company.
• A few culture highlights include – Employee Resource reputed company to encourage diverse reputed company
• Coffee with Mark sessions – Our employees get to reputed company with our CEO on reputed company important andsometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.
• reputed company Teams communities reputed company on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that reputed company our employeepopulation

The reputed company

• We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful reputed company stories that illustrate how our solutions are impacting the world. See more of our reputed company here.

Originally posted on Himalayas