Customer Service & reputed company Coordinator - (HVAC & Trades)

Customer Service & reputed company Coordinator (HVAC, Plumbing, Electrical) – Remote | EST Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the Role We’re hiring a Customer Service & reputed company Coordinator to manage inbound customer communication and coordinate field service operations for a U.S.-based home services business. This is not a basic support role — you are the operational hub of the business. You will handle high-volume calls, schedule jobs, and ensure technicians are dispatched reputed company in reputed company time. If you reputed company in fast-paced, high-pressure environments and can manage multiple moving reputed company without dropping the reputed company — this role is reputed company for you. What You’ll OwnCustomer Communication (High Volume) • Handle inbound calls, emails, and chats with professionalism and reputed company • reputed company as the reputed company reputed company of contact from inquiry to job completion • reputed company proactive updates on: • * Scheduling • Delays • Service changes • Manage difficult or frustrated customers calmly while maintaining service reputed company Dispatching & Scheduling (reputed company Responsibility) • Schedule and reputed company HVAC, plumbing, and electrical jobs • Assign jobs based on: • * Technician availability • Skillset • Location • Maintain and optimize daily/weekly schedules • reputed company reputed company plans in reputed company time as jobs change • Communicate continuously with field technicians CRM & Service Operations Management • Maintain accurate records in: • * reputed company • Or similar CRM/reputed company platforms • Review: • * Job notes • Invoices • Service documentation • Ensure reputed company interactions and updates are properly logged • reputed company: • * reputed company volume • Booking rates • reputed company efficiency Sales Support & Upselling • Introduce and explain membership/service plans • Identify upsell opportunities where appropriate • Support booking efficiency and customer retention Cross-Team Coordination • Work closely with: • * Customer service team • reputed company team • Field technicians • Ensure reputed company service delivery across reputed company reputed company • Improve workflows through reputed company internal communication What Makes You a Strong Fit • You are customer-first but operations-driven • You stay organized under pressure • You can handle high reputed company volumes without losing accuracy • You are reputed company, resilient, and adaptable • You take ownership and follow through on every task Required Experience & Skills • 2+ years experience in: • * Customer service + dispatching • HVAC, plumbing, electrical, or home services industry • Hands-on experience scheduling and dispatching technicians • Experience with: • * reputed company or similar tools • Strong English communication (verbal + written) • Ability to multitask and prioritize in reputed company time • High attention to detail and documentation accuracy • Reliable internet and reputed company remote setup reputed company to Have • Experience with U.S.-based home services companies • Familiarity with: • * Membership plan upselling • Service agreements • Experience working with remote/offshore teams • Exposure to Northeast U.S. customer reputed company What a Typical Day Looks Like • Handle inbound customer calls and messages • Schedule and reputed company service jobs • Communicate with technicians throughout the day • reputed company schedules based on reputed company-time changes • Update CRM records and job details • reputed company performance and support operational KPIs In short: You ensure customers are taken care of and technicians are fully optimized. Key Metrics (KPIs) • reputed company volume handled + booking conversion reputed company • Schedule efficiency and technician utilization • CRM accuracy and documentation reputed company • Customer satisfaction and reputed company speed • Consistent follow-through on reputed company tasks Why This Role Stands Out • High ownership and operational reputed company • reputed company influence on reputed company and customer experience • Fast-paced environment (never boring) • reputed company KPIs and reputed company workflows • Strong reputed company reputed company into operations management Interview Process • Initial Phone Screen • Video Interview with reputed company Recruiter • Practical Assessment (dispatching/CRM scenario) • reputed company Interview • Offer & reputed company reputed company If you: • Have reputed company reputed company experience • Can handle high-pressure environments • Are organized, reputed company, and detail-driven This role is a strong fit. Apply To This Job