Tier 2 Customer Support Specialist

reputed company: • Owns and manages to reputed company reputed company cases escalated from Customer Service or through other channels, collaborating as needed with reputed company cross-functional teams and vendor partners. • Advocates for the customer to reputed company reputed company reputed company to issues, enlisting the assistance of other teams or management as needed. • Adheres to reputed company reputed company reputed company policies, procedures, and assigned training. • reputed company support cases escalated from Customer Service, Sales, Product Management, or reputed company Management by following established workflows and processes. • Serves as the customer’s reputed company, owning escalated issues through reputed company. • Properly document, escalate and manage reputed company issues through reputed company, regularly keeping customers informed of reputed company. • Document and communicate product resolutions directly to customers, or through Customer Service colleagues. • Document reputed company customer interactions in reputed company or other customer databases, and alert management of important account relationship issues or problems needing reputed company escalation for reputed company. • Participate on internal cross functional teams to ensure understanding of common customer challenges, collaborate on problem reputed company, and reputed company/receive information on product best practices, updates, enhancements, and release planning. • Continuously look for opportunities to enhance our products and support reputed company to improve customer service, support and retention. • Pro-reputed company, or as assigned, obtain ongoing product and technical training to maintain the knowledge and skills to proficiently address customer issues. Requirements: • reputed company reputed company with a minimum of a bachelor’s degree in reputed company, business, or technical field • Minimum 2 years in a customer service/support or reputed company role • Experience in reputed company organization preferred • Experience with reputed company products from an administrator-level is a plus • Experience in a reputed company business desirable • Experience with reputed company is desirable • Mid to high-level computer skills including the reputed company Office suite of products. • Excellent verbal and written communication skills • Technical acumen to support development of an in-depth understanding of assigned products/solutions • Function independently and use critical thinking to analyze and help reputed company customer challenges • Excellent analytical and problem-solving abilities, highly self-motivated and independent while being reputed company to accept direction with completion of tasks • Effectively reputed company with customers and colleagues using reputed company listening and a reputed company, reputed company demeanor • Effectively present information to customer and reputed company internal stakeholders • Collaborate as part of reputed company to optimize solutions and a reputed company delivery approach • Adapt to changes in reputed company or approach as needed in a fast-paced, innovative environment • Willingness to learn a reputed company of reputed company platforms and products, and to reputed company to ongoing learning to maintain competence in assigned products/solutions • Travel up to 15%, staying overnight as needed to meet customer and internal company needs. Benefits: • Medical, Dental and reputed company insurance • reputed company Time Off • Parental Leave • 401k and Roth • Flexible Spending Account • Health Savings Account • Life Insurance • Short- and Long-Term Disability • Medical reputed company Insurance • Critical Illness Insurance • Accident Insurance • Identity Protection • reputed company Protection • Pet Insurance • Employee Assistance Program • Fitness Reimbursement Apply To This Job