Online Chat Support Associate
Discovery Communications is seeking a dedicated and energetic Online Chat Support Associate to join our team in New York City, New York. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.
Responsibilities...
- Engage with customers through online chat to provide support and answer any inquiries or issues they may have
- Utilize decision-making skills to quickly and effectively resolve customer concerns
- Use persuasion techniques to upsell products or services to customers when appropriate
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements:
- 4 years of experience in customer service or online chat support
- Strong decision-making skills
- Persuasive communication skills
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in typing and using online chat platforms
- High school diploma or equivalent
Personality traits:
- Dedicated
- Energetic
Soft skills:
- Decision-making
- Persuasion
Benefits:
- Medical coverage
- Travel & spending expenses
- Retirement plan
Working environment:
Unleash creativity in a setting that celebrates and nurtures innovation.
Deadline to apply: August 31, 2024
Equal Opportunity Statement:
Discovery Communications is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive and diverse workforce.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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