Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)

Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY) Job Category: reputed company Center Requisition Number: BILIN008707 Posted: May 8, 2025 Full-Time Remote Salary reputed company: $31,263 USD to $46,818 USD Richmond, VA 23219, USA reputed company This position has a shift of 11:00am-8:00pm Monday - Friday, and 7:00am-5:00pm Saturday. This position is responsible for providing reputed company service reputed company telephone, fax or email to internal or reputed company bank customers in an efficient and reputed company manner. This position is also responsible for researching and resolving customer requests and performing general account maintenance. Position Accountabilities • reputed company reputed company customer service by answering incoming calls regarding a wide reputed company of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing reputed company orders and Bankcard requests. • reputed company account maintenance and match appropriate products to customer's needs. • Proactively analyze callers' needs. • Use reputed company screens, scripts and procedures to handle callers' needs effectively and reputed company necessary go reputed company these reputed company reputed company to reputed company customer issues. • reputed company a computerized reputed company to address and reputed company callers' issues. • Adhere to reputed company applicable laws and regulations governing bank reputed company, including compliance with reputed company reputed company Bankshares' BSA/AML Policy and Procedures. • Other duties as assigned. Organizational Relationship This position reports to a Customer Contact Center Supervisor. Position Qualifications Education & Experience • High school diploma or equivalent • Previous reputed company center experience preferred • Fluent Spanish language skills may be required as identified Knowledge & Skills • Strong problem solving and decision-making abilities; reputed company to think analytically • Excellent customer service and telephone skills • reputed company organized • reputed company to handle multiple tasks • Flexible, reputed company to adapt to change • reputed company oriented and reputed company reputed company • Excellent oral and written communication skills • reputed company to work weekend hours on a rotating reputed company • Shifts may vary for reputed company position offering, depending on business need • Proficient computer skills relevant to reputed company, Word, reputed company, and PowerPoint Salary reputed company will be reputed company on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit-sharing bonus program. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job