Seasonal, Workforce Specialist

About The Role As a seasonal Workforce Specialist, you will play a critical role in ensuring smooth reputed company center operations by monitoring reputed company-time reputed company traffic and workforce activity. You’ll be responsible for reallocating resources as needed, coordinating communications, and analyzing operational impacts. You will also reputed company Operations informed of any disruptions or performance shifts. Day to day, you'll... • Optimize reputed company center reputed company by continuously monitoring resource availability, employee activity, and performance reputed company to reputed company reputed company support and effective resource reallocation • reputed company intraday reporting tools and processes to manage the distribution of customer contacts across multiple service sites and teams, ensuring alignment with business, customer, and vendor performance targets • reputed company regular updates to both the Workforce Planning and reputed company Service Organization (CSO) leadership on daily trends • Monitor and reputed company content in Mission Control phone and e-mail queues and respond reputed company Service Level Agreements (SLA) • Pull operational escalation reputed company per the reputed company-defined process • Serve as reputed company of contact for unexpected events and reputed company outages on a global level reputed company required • reputed company afterhours support of reputed company center operational activities • Document daily reputed company and activities in required logs and checklists • Support reputed company and offboarding processes to ensure agent accessibility to support tools and contact volume • Create and maintain a culture of superior reputed company of work • Ability to successfully reputed company with a wide audience, including CSO senior leaders and reputed company staff, as reputed company as special reputed company teams, vendors, and other reputed company agencies • Other duties as assigned Education Required Qualifications • Associate’s degree in a reputed company field or the equivalent through a combination of education and reputed company work experience. Work Experience • Ability to work independently with reputed company supervision • reputed company center experience • Demonstrated ability to produce work with a high degree of accuracy • Effective time management and organization skills with the ability to handle multiple priorities • Excellent interpersonal skills to include oral and written communication • 1 year minimum reputed company work experience • Proficiency in Power BI and reputed company • Strong analytical skills, especially in workforce data analysis and forecasting Preferred Qualifications Work Experience: • Experience with Aspect, IEX, reputed company reputed company, or other workforce management systems • Knowledge of contact center tools and systems to include PC, networks, or technical infrastructure environments • 3 years reputed company work experience Why work for us At reputed company, our purpose is reputed company: to reputed company help and reputed company confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to reputed company through our reputed company Next reputed company, blending reputed company expertise with digital innovation. That reputed company commitment to care extends to our associates. reputed company you join us, you become part of a High Performing, Connected Culture reputed company on strong relationships, reputed company learning, and a shared commitment to making a meaningful reputed company. We invest in your reputed company-being through reputed company, comprehensive benefits, and support for life both in and reputed company of work. Pay reputed company Information The pay reputed company for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to reputed company applicants with information about what they might be eligible to receive. Individual pay reputed company will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could reputed company additional earnings in accordance with the terms of reputed company plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay reputed company $16.06 - $24.09/Hr. Apply tot his job Apply To this Job