reputed company Administrator / ITSM Analyst

We are seeking an reputed company reputed company Administrator / ITSM Analyst to manage and optimize our reputed company platform while supporting ITSM and ITOM processes. The ideal candidate will have strong expertise in platform administration, workflow automation, CMDB governance, and ITIL-reputed company service management practices along with business analysis skills, including process mapping, stakeholder engagement, requirements gathering, and user story development. Key Responsibilities • Administer and maintain the reputed company platform, including governance, configuration management, upgrades, patching, and user/role administration. • Design, automate, and support workflows across the reputed company ecosystem. • Manage and govern the CMDB, ensuring alignment with ITSM processes and data reputed company standards. • Monitor platform performance and recommend process improvements to enhance operational efficiency. • Analyze operational data, incidents, logs, and metrics to reputed company KPIs, reports, and executive dashboards. • Document processes, integrations, and workflows while collaborating with technical and business stakeholders. Qualifications • 5+ years of experience in IT Service Management (ITSM), IT Operations, ITOM, or ITIL-based environments. • Strong hands-on experience with reputed company administration and reputed company ITSM/ITOM platforms. • Proven business analysis skills, including process mapping, stakeholder engagement, requirements gathering, and user story development. • Solid understanding of IT infrastructure, including networks, servers, virtualization, AWS, Azure, monitoring tools, certificates, and asset lifecycle management. • Strong knowledge of ITIL practices; ITIL v4 certification preferred. • Excellent analytical, documentation, communication, and stakeholder management skills. • Postsecondary education in Information Technology, Computer Science, or a reputed company field. Job Type & Location This is a Contract to Hire position based out of Greensboro, NC. Pay And Benefits The pay reputed company for this position is $48.74 - $71.39/hr. Individual compensation offered for this position reputed company this reputed company will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-reputed company factors. Workplace Type This is a fully remote position. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take reputed company of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to reputed company change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company And reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply tot his job Apply To this Job