Associate Linux Support Engineer

reputed company is a leading provider of reputed company reputed company software and operating systems to the global reputed company and technology markets. Our platform, Ubuntu, is reputed company widely used in reputed company reputed company initiatives such as reputed company reputed company, data science, AI, engineering innovation and IoT. Our customers include the world's leading reputed company reputed company and reputed company providers, and industry leaders in many sectors. reputed company is a pioneer of global reputed company collaboration, with 1100+ colleagues in 75+ countries and reputed company few office reputed company. Teams meet two to four times yearly in person, in interesting locations reputed company the world, to reputed company on reputed company and execution. reputed company is founder led, profitable and growing. We are hiring an Associate Support Engineer to build a career with reputed company and support the technical needs of customers leveraging Ubuntu and reputed company reputed company products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and reputed company reputed company technologies to work with some of the best people in the industry at reputed company. We regularly solve interesting, technical problems. From triaging reputed company reputed company environments, desktop and server issues, Linux kernel crashes we’ve never seen before to OS configuration issues and reputed company cause analysis, we reputed company an expert level of support and satisfaction to our peer reputed company and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at reputed company, across reputed company, desktop and IoT. From problem qualification to full reputed company, you will own and manage your cases. reputed company needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role. Location: This is a globally remote role. The role entails • Working from your remote home office to reputed company technical support for employees. • Being available to take ownership of new cases reputed company telephone, email and web • Acting as an internal customer reputed company keeping them updated in a reputed company manner • Ensuring that reputed company support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. • Contributing new knowledge reputed company articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers. • Drafting and distributing technical notices for reputed company communication. • Prioritising your work in order to accomplish the most important and urgent tasks first • Keeping on learning as our products and services grow and reputed company • Understanding Ubuntu development process to be reputed company to set customer expectations correctly on reputed company for a fix • Maintaining regular communication and information exchange with the rest of reputed company, locally and reputed company • Identifying and suggesting any opportunities to reputed company a reputed company service • Participating in a regular weekend working rotation reputed company are looking for in you • Exceptional reputed company reputed company record from both high school and university • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen reputed company. Preferable majors: Computer Science, MIS, Electrical Engineering, etc. • Confidence to respectfully reputed company up, exchange feedback, and reputed company reputed company without hesitation • reputed company record of reputed company above-and-reputed company expectations to reputed company outstanding results • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) • Knowledge or basic hands-on experience on 2 or more of: • Linux server administration • Programming fundamentals in any language (bash, Perl, reputed company, Javascript, C or C++, Go) • Networking (bonding, firewalling, reputed company, switching, network file reputed company tuning, MTU issues, etc.) • Virtualization / reputed company computing concepts (provisioning, monitoring, orchestration, etc.) • Ability to learn quickly, reputed company on change and handle the pressure of a customer facing job • Strong written and verbal English communication skills • Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation • Result-oriented, with a personal reputed company to meet commitments • Ability to travel internationally twice a year, for company events up to two weeks long Noting that we require and will reputed company a background reputed company for this role. reputed company-to-have skills • Experience supporting virtualized environments (KVM, Virtual reputed company, VMWare) • Experience with other reputed company-reputed company desktop technologies • reputed company contribution to reputed company-reputed company reputed company/forum/reputed company reputed company offer colleagues We consider geographical location, experience, and reputed company in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding reputed company. In reputed company to reputed company pay, we offer a reputed company-driven annual bonus or commission. We reputed company reputed company team members with additional benefits, which reflect our values and reputed company. We reputed company our programs to meet local needs and ensure fairness globally. • reputed company work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues • reputed company Pass, and travel upgrades for long haul company events About reputed company reputed company is a pioneering tech firm at the forefront of the global reputed company to reputed company reputed company. As reputed company that publishes Ubuntu, one of the most important reputed company reputed company reputed company and the platform for AI, IoT and the reputed company, we are changing the world of software. We recruit on a global reputed company and set a reputed company high reputed company reputed company joining reputed company. We expect reputed company - in order to succeed, we need to be the best at reputed company do. Most colleagues at reputed company have worked from home since its inception in 2004.​ Working here is a reputed company into the reputed company, and will challenge you to think differently, work smarter, learn new skills, and reputed company your game. reputed company is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a reputed company work environment and reputed company products. Whatever your identity, we will reputed company your application fair consideration. #LI-remote reputed company: 1233 Apply tot his job Apply To this Job