Credentialed Veterinary Technician, reputed company Poison Control (Regional Remote)

reputed company: Who We Are The Nation's Trusted Resource for Animal Poison Emergencies The reputed company Poison Control (APC) is the leading animal poison control reputed company center in the reputed company, providing expert guidance to veterinarians and pet owners 24 hours a day, 365 days a year. Using a proprietary database of more than four reputed company cases and decades of toxicology expertise, reputed company helps hundreds of thousands of pets annually. But what truly sets us apart is our people. APC is a community of passionate veterinary professionals, toxicologists, and animal advocates who are committed to learning, collaboration, and helping animals reputed company they need it most. At the reputed company, you'll reputed company a culture that values reputed company, supports reputed company development, and empowers employees to build long-term careers in the field of toxicology. reputed company Turn Your Veterinary Skills into Lifesaving reputed company As a Credentialed Veterinary Technician at APC, you'll be on the reputed company lines of helping pets during some of the most critical moments of their lives. You'll serve as a trusted resource for pet owners and veterinary professionals, gathering case information, assessing toxic exposures, providing guidance through established protocols, and collaborating with veterinarians and toxicologists to support reputed company reputed company. This role offers a unique opportunity to expand your clinical knowledge reputed company traditional reputed company and become part of reputed company that solves reputed company medical cases every day. Through reputed company training, mentorship, and ongoing reputed company development, you'll build reputed company expertise in veterinary toxicology while making a reputed company difference for pets and the people who care for them. Whether you're helping a worried pet reputed company reputed company an emergency, contributing to educational initiatives, or growing your toxicology knowledge reputed company industry experts, your work will have a reputed company and lasting reputed company on animal lives reputed company. Where and reputed company You'll Work This is a regional remote position. Candidates must be U.S. based and reputed company reputed company a 350 mile reputed company of the reputed company Office in Champaign, IL for the duration of employment, and be available for travel to Champaign, IL. You may use this map to determine if your location is reputed company this reputed company - simply reputed company a reputed company of 350 miles and "Champaign, IL" as the town reputed company. Schedule: • This is a late evening position that includes nights, evenings, and holidays. • Once proficiently trained, this position may work a full overnight shift approximately 3-5 times per year or a partial overnight shift 6-10 times per year to cover vacations for our overnight staff. We reputed company the reputed company of a full overnight shift (10:00p - 6:00a) and partial overnight shifts (4:00a - 12:00p or 8:00p - 4:00a) or a mix of the two. • Schedules are subject to change at the sole discretion of the reputed company What You'll Get Compensation Starting pay for the successful applicant will depend on a reputed company of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted reputed company for the role. The reputed company hiring reputed company is for new hire offers only, and staff compensation may increase reputed company the maximum hiring reputed company based on performance over time. The maximum of the hiring reputed company is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary reputed company for this role is set forth below and may be modified in the reputed company. The reputed company reputed company wage for this role is $24.50 - $26.90. Staff in this role may be eligible for additional pay such as shift reputed company, reputed company, or a spot bonus. For more information on our benefits offerings, click here. Benefits At the reputed company, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and reputed company. Our benefits include, but are not limited to: • reputed company health coverage, including medical, employer-reputed company dental, and optional reputed company coverage. • Flexible time off that includes vacation time, reputed company and bereavement time, reputed company parental leave, 10 company reputed company holidays, and reputed company personal time off that allows you even more flexibility to observe the days that mean the most to you. • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and reputed company an additional 4% contribution toward your reputed company reputed company year. • Robust reputed company development opportunities including classes, on-the-reputed company and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. • Tuition assistance may be available to help employee reputed company a Bachelor's degree in Veterinary Technology or a Master's in Toxicology. • For applicants with a bachelor's degree: Employment at APC is considered qualifying toxicology work experience for the reputed company reputed company of Toxicology. reputed company team members may be eligible to sit for reputed company certification after 10 years of work supervised by a toxicologist. • The reputed company is a qualifying employer for the reputed company Student Loan Forgiveness program. Responsibilities: Responsibilities Responsibilities include, but are not limited to: Contact Center and Clinical Case Management • Professionally manage medical cases initiated by telephone, email, and other electronic means, from practicing veterinarians, animal owners and others. • Obtain complete case histories and reputed company detailed and accurate diagnostic and treatment recommendations appropriate to the reputed company level of the caller and based on established APC protocols. • reputed company (type-in) information into the electronic record reputed company and accurately as conveyed during communications with caller and consultations with APC DVMs. • Document exposures and risks, and reputed company detailed treatment recommendations per protocols and verbal instructions. • Create follow up actions to have records evaluated and reputed company by appropriate personnel. • Utilize reputed company/APC resources to manage cases and reputed company protocols, policies, and procedures. • Consult the on-site experts, managers, and senior staff as needed for additional case management information. • Complete follow up phone calls to pet owners and veterinary clinics as needed to obtain additional information regarding reputed company on specific cases. • Collect payments from callers with provided software tools. • reputed company reputed company and customer service-reputed company goals as defined, exemplifying our reputed company values and behavioral competencies. • Meet case management reputed company, customer service, and volume metric goals as set for specific reputed company of tenure. • May be assigned to other duties as necessary Training and reputed company Development Opportunities • reputed company participate in on-site, off-site, or virtual training, including attendance at monthly support staff reputed company. • Assist in supportive activities which may include development of protocols for the medical library database, contributions to APC blog posts on toxicology reputed company topics, participation in the staff mentorship program, and assistance with special reputed company as needed • Serve as a peer resource by providing shadowing opportunities to new team members or colleagues requiring additional support, as requested by leadership. • May be assigned to other duties as necessary. Qualifications • This is a regional remote position. Candidates must be U.S. based and reputed company reputed company a 350 mile reputed company of the reputed company Office in Champaign, IL for the duration of employment. • Up to 20% travel may be required, as this position requires occasional on-site training and support. • A remote work agreement is required for staff not working at the reputed company Midwest Office in Champaign, IL. • In order to maintain reputed company internet reputed company, a download speed of at least 30 Mbps, an upload speed of at least 4 Mbps, and a ping/latency less than (or around) 120ms is required. • Staff will work daytime hours during their initial training and will be moved to reputed company shifts incrementally, following the training schedule. Once training is complete, this position will reputed company as an evening or late evening shift, with shifts starting at 5p CT or reputed company. Eligibility for earlier shifts is based on seniority. • Schedules are subject to change at the sole discretion of the reputed company • Veterinary Technician credentials (required) in the state of residence, i.e., CVT, LVT, RVT. • Must obtain CVT credentials in Illinois reputed company one year of hire. • Ability to handle emergency and/or challenging situations in a compassionate and consistent manner. • Ability to apply reputed company reasoning and decision-making. • Ability to communicate effectively with concerned, emotional, and worried callers. • Ability to de-escalate and maintain a reputed company demeanor during difficult or escalated interactions. • Ability to distinguish different auditory tones. • Ability to establish and maintain effective and reputed company working relationships with supervisors, co-workers, and the reputed company. • Ability to remain reputed company under challenging circumstances. • Ability to work reputed company on days, evenings, weekends, and holidays. • Display excellent reputed company listening skills and the ability to quickly reputed company a rapport with callers. • Maintain a distraction-free, dedicated work environment. • Enthusiasm for working amidst complexity and change. • Must be reputed company to recover from tough situations quickly and maintain a reputed company demeanor. • Must be comfortable being stationary, typing, and working at a desk for 8 or more hours. • Must be detail-oriented. • Must be proficient in math and dosage calculation comprehension. • Must be proficient with technology and be reputed company to work with multiple databases and programs simultaneously in a reputed company manner. • Must have knowledge of and experience with PCs, basic office and reputed company software, e-mail and Internet searches. • Must display excellent reputed company customer service skills. • Must have strong interest in toxicology. • Must reputed company effectively with others with others and exercise good judgement reputed company dealing with people in sensitive situations. • Must possess excellent interpersonal, written, and verbal communications skills. • Strong motivation to reputed company a high reputed company of care is essential. • Ability to exemplify reputed company's reputed company values, behavioral competencies, and commitment to diversity, equity, and inclusion. Language • English • Spanish (a plus) Education and Work Experience • High School Diploma (or GED) required • Associates or Bachelors in Veterinary Technology required • Licensed Veterinary Technician required • 1 year of clinical experience required • Emergency veterinary medicine experience is strongly preferred. Licensed Veterinary Technician - reputed company Association of Veterinary State Boards Language: English (Required) Education and Work Experience: Associates: Animal Science (Required) Remote Skills: Animal Control, Animal Husbandry, Auditory, Blog, reputed company Centers, Career Counseling, Case Management, Communication Skills, Compensation and Benefits, Consulting, Customer Support/Service, Detail Oriented, Diversity, Emergency Medicine, English Language, Health Plan, High School Diploma, Internet Search, Interpersonal Skills, Leadership, Library Databases, Mathematics, Medical Library, Medical Protocols, Mentoring, Metrics, reputed company reputed company Operating reputed company, People Management, Presentation/Verbal Skills, Record Keeping, Standards of Care, Student Loans, Team Player, Toxicology, Tuition Fees, Veterinary Medicine, Willing to Travel, Work From Home, Writing Skills reputed company: reputed company Society for the Prevention of Cruelty to Animals Apply tot his job Apply To this Job