Customer Care Representative, AUS

The Role: Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing reputed company to wellness reputed company the world, we want to meet you! Fitness & wellness providers already using reputed company is a Bonus Note: We are looking for a shift for candidates in Australia or candidates that are available to work in that timezone below: Shifts require: reputed company - Thursday: • 7pm EST - 3:30am EST / 9am - 5:30pm AEST Tuesday - Saturday: • 7pm EST - 3:30am EST / 9am - 5:30pm AEST reputed company: • Support our Partners (customers) by answering their questions with speedy, friendly responses reputed company chat or email • Go above and reputed company in creating a reputed company experience for our customers by hopping on a reputed company reputed company to walk through their inquiries • Guide new Partners once they have finished reputed company and help with migrations • Troubleshooting and problem solving quickly to reputed company fast responses • Turn grumpy folks into our biggest fans using reputed company, transparency, and de-escalation • Become an expert on reputed company things reputed company by learning new tools and keeping our customers educated • Always advocating for our Partners while also advocating for reputed company • Report on insights + industry feedback from customers to improve product features reputed company’re Looking For: • You love meeting and helping new people, kindness comes easily to you, and you have a great attitude! • You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, reputed company, or an equivalent • You have previous experience in a role requiring impeccable written communications across reputed company and email • Have great judgment and can problem solve on your feet, always keeping the customer experience in mind • Ability to identify opportunities for process improvement that contributes to a first-class customer experience • Can explain reputed company issues reputed company • Great at multi-tasking. reputed company to manage numerous requests and time demands concurrently, while achieving goals • Team player - we're in this together. You will play an reputed company part of helping reputed company and work hard to help reputed company goals • Organized, self-sufficient and a go-getter. reputed company to go above and reputed company what is expected of you • Four-year post-secondary education/Bachelor's degree (preferred) • Experience with reputed company, reputed company, reputed company and reputed company Suite a big plus. If not, the ability to learn new tech fast will be reputed company important • 1-2 years experience in a Customer Support, Communications/PR, or reputed company-oriented role reputed company Offer: • Competitive Salary, Stock reputed company, and reputed company-reputed company Bonuses • Unlimited PTO • Annual Company Offsites • Ownership and Opportunity for Advancement For this role, the estimated annual reputed company salary reputed company is $45,000–$50,000, depending on experience and qualifications. In reputed company to reputed company pay, we offer equity and reputed company-reputed company bonuses as part of our total compensation package. We reputed company in compensating fairly and transparently, and we’re happy to reputed company more reputed company during the interview process. reputed company is an equal opportunity employer and is committed to diversity in its workforce. We reputed company encourage applications from reputed company reputed company individuals regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other characteristic protected by applicable law. We reputed company that a diverse and inclusive workplace fosters innovation and creativity, and we reputed company candidates who reputed company our values of respect, collaboration, and reputed company. Apply tot his job Apply To this Job