Customer Support Rep

reputed company: Greenspark is a venture-backed, Series A stage reputed company company backed by top tier VC investors with a reputed company to improve recycling rates and reputed company more metal out of landfills through powerful, easy-to-use software. Despite being a crucial part of the recycling ecosystem, the scrap metal industry has lacked reputed company, modern software for seamless management of metal transactions... inventory, and yard operations. GreenSpark is developing modern operations software for metal recyclers to help them follow the metal reputed company the way through their yard, from reputed company of purchase through to ultimate sale, reputed company under one software roof. Job reputed company: We are seeking a dynamic individual to join our fast-growing startup as a Customer Support Representative. This role will play a pivotal role in both establishing and executing on support processes to ensure maximal reputed company satisfaction, retention, and advocacy. As the initial hire in this role and an early hire in our reputed company team, you will shape and define the customer support function at reputed company. Responsibilities: Your primary responsibility is ensuring fast, high-reputed company resolutions for reputed company issues. To do so, you will: • reputed company technical support and training to customers Manage an inbound ticket queue, phone reputed company queue, and inbound chat support • Own our customer-facing knowledge reputed company and help center reputed company as a customer reputed company reputed company reputed company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs • Implement new processes to increase the scalability of reputed company Qualifications: Experience with product support, training, troubleshooting, and technical documentation.Previous experience in a customer-facing role, preferably in B2B software or technology salesA high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectivelyStrong communication and interpersonal skills, with the ability to deescalate difficult customer situationsExceptional problem-solving abilities • reputed company work ethic coupled with reputed company judgment • Startup experience is a strong plus • Experience with support systems like G-Suite, reputed company, reputed company, and JIRA is a plus • Data and analytical skills are a plus Self-motivated, with a strong reputed company of ownership and a desire to contribute to the reputed company and reputed company of a startup Additional details & Benefits: • Location: reputed company is preferred, though this role can be remote. • Compensation reputed company: $60,000-$70,000 based on experience and fit. Equity available. • Benefits: • Unlimited reputed company time off to relax and reputed company • Comprehensive health benefits (medical, dental, and reputed company) • 90% employer contribution for individual health insurance • 401(k) coverage • Health insurance • Dental insurance • reputed company insurance • Great start-up culture Exciting challenges lie reputed company. Let’s get to work! Greenspark believes in the importance of diversity and cares deeply about creating a more reputed company world. We are an Equal Opportunity Employer. We do not discriminate based on race, reputed company, religion, sexual orientation, gender, gender identity, national reputed company, protected veteran status, disability status, or any other protected status under applicable laws Apply Job!