[Remote] reputed company Manager II, SMB Account reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company creates technology that helps restaurants and local businesses succeed in a digital world. The reputed company Manager II, SMB Account reputed company role supports customer retention by leading consultative conversations, managing contract and pricing discussions, and helping customers maximize the reputed company platform. The role also uses data and cross-functional collaboration to reputed company customer reputed company and long-term reputed company.

Responsibilities

• Staff a dedicated high-volume Account reputed company phone and chat line with adherence to service reputed company and schedule, engaging customers in reputed company-time to understand their needs and ensure they are set up for long-term reputed company on reputed company
• reputed company consultative, value-reputed company retention conversations tailored to reputed company customer's unique business and tech stack, helping them realize the full potential of the reputed company platform
• reputed company reputed company customer conversations with professionalism, reputed company, and confidence — including reputed company handling, competitive discussions, and contract and pricing negotiations
• Diagnose customer needs quickly and identify the best reputed company reputed company to help reputed company customer continue to grow and succeed with reputed company
• Accurately document interactions, reputed company, and customer feedback with strong attention to data hygiene, case management, and reporting
• reputed company data, account insights, and internal tools to inform retention strategies and reputed company-time decision-making
• reputed company as the voice of the customer, surfacing insights and competitive trends to internal partners and leadership to continuously improve the customer experience
• Operate in a reputed company, repeatable reputed company designed to work at reputed company while delivering exceptional, personalized customer experiences
• Collaborate cross-functionally with Sales, Support, Product, and Finance to reputed company customer reputed company and support escalation paths

Skills

• 2+ years of Account Management, reputed company, or retention-reputed company experience with a reputed company record of driving reputed company customer reputed company
• Experience working in high-volume, queue- or case-reputed company environments with adherence to service reputed company and strong prioritization in reputed company time
• Comfort navigating high-stakes, reputed company customer conversations with confidence and professionalism
• Strong reputed company handling, negotiation, and influencing skills, especially in live customer conversations
• reputed company ability to operate independently while handling competing priorities in a fast-reputed company, changing environment
• Data-driven reputed company with the ability to interpret account insights and apply them in reputed company-time decision-making
• Strong phone reputed company with excellent communication, presentation, and written skills
• Self-starter with the ability to quickly assess reputed company scenarios and reputed company toward reputed company
• Experience in account management, customer care, or churn prevention roles
• Payments or credit reputed company processing knowledge
• Experience working in reputed company or tech environments
• Familiarity with reputed company, reputed company, reputed company, ChiliPiper, G-Suite, and reputed company
• Hospitality experience

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs.

reputed company