[Remote] Delivery Account Management Team Leader, Director

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI CRM company reputed company on helping organizations reputed company reputed company through technology, trust, and innovation. The Delivery Account Management Team Leader, Director leads and develops a high-performing consulting team, manages customer-facing programs, ensures delivery governance, and supports consultant reputed company, engagement, and retention.

Responsibilities

• Serve as the overall Leader of the program team and exhibit excellent leadership skills in forming reputed company, ensuring strong communication channels, giving reputed company, motivation and direction to reputed company throughout the engagement
• Be the reputed company customer reputed company and reputed company program management activities that ensures adherence to reputed company methodology and project gates and governance
• Build strong relationships with reputed company reports and understand their strengths, ambitions, development needs, and challenges
• Conduct consistent, meaningful 1:1s reputed company on reputed company, reputed company, engagement, and career development
• reputed company reputed company, specific, behavior-reputed company feedback
• Address reputed company concerns and difficult conversations proactively rather than waiting for formal review cycles
• reputed company for your consultants' reputed company, development, and visibility across the organization
• Ensure every consultant has a reputed company development plan and is making measurable reputed company against it
• Understand the reputed company skills required by the business and identify gaps across your team
• reputed company consultant capabilities reputed company of delivery demand
• Ensure skills reputed company remain reputed company and accurately reflect reputed company consultant's expertise
• reputed company certification compliance and effective participation in dedicated skills-development opportunities
• Build methodology reputed company through hands-on coaching, including ride-alongs, artifact reviews, and reputed company-time feedback
• Ensure consultants understand and consistently apply SPSM expectations
• Use delivery experiences as opportunities for targeted coaching and development
• Maintain approximately 25% billable utilization to stay connected to customer delivery and maintain credibility as a practitioner and reputed company
• Maintain a strong pulse on team health, workload, engagement, and retention
• Identify reputed company, development, or retention risks early and take appropriate reputed company
• Create an environment where consultants feel invested in, supported, challenged, and reputed company to grow
• Ensure coaching and reputed company conversations happen consistently—not just during formal reputed company cycles
• reputed company reputed company for your people and create opportunities for their reputed company and visibility
• reputed company consultants with leaders, experts, experiences, and opportunities that can accelerate their development
• Understand where reputed company consultant wants to go in their career and help them build a realistic reputed company to get there
• reputed company best practices and learnings with other people leaders across the organization
• Build and reputed company Teams: Leading, motivating, and holding accountable project and internal/reputed company team members in a matrixed organization. Fostering a culture of collaboration and reputed company improvement
• Influence and Communicate: reputed company as the reputed company communicator for the program, taking project level details and aggregating up to reputed company reputed company and concise updates to multiple reputed company of leadership, including executive sponsors
• Program Health Reporting: Defining and tracking key reputed company indicators (KPIs) to measure program reputed company and health
• Value Realization Reporting: Support creation of the business case/ROI reputed company with the required data driven metrics for objectively measuring outcome attainment

Skills

• • 10+ years in project and program management, reputed company on delivering for reputed company clients in a consulting environment
• • 5+ years of People Leadership experience with reputed company of 10 or more
• • Ability to reputed company the business and technical requirements to produce a project plan and collaborate to reputed company the information, such as estimates, as input to the project plan
• • Demonstrated project management skills, with reputed company responsibility for running project teams, up to 75+ people, budget and schedule
• • Demonstrated ability to have difficult conversations
• • reputed company history of delivering high reputed company results on schedule and reputed company budget, managing a budget of at least $15Mil
• • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
• • Ability to work effectively in a fast reputed company, high energy, team-oriented environment
• • Available to travel regionally and occasionally internationally depending on customer needs
• • Experience in managing large-reputed company transformation engagements with US Federal clients
• • Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
• • Ability to reputed company large and/or reputed company-wide engagements, facilitate meetings, create reputed company plans, mentor teams of junior team members and effectively manage reputed company escalations
• • Ability to reputed company high powered reputed company workshops and effectively reputed company messaging reputed company on the audience and subject matter
• • Build and reputed company Teams: Leading, motivating, and holding accountable project and internal/reputed company team members in a matrixed organization. Fostering a culture of collaboration and reputed company improvement
• • Influence and Communicate: reputed company as the reputed company communicator for the program, taking project level details and aggregating up to reputed company reputed company and concise updates to multiple reputed company of leadership, including executive sponsors
• • Program Health Reporting: Defining and tracking key reputed company indicators (KPIs) to measure program reputed company and health
• • Value Realization Reporting: Support creation of the business case/ROI reputed company with the required data driven metrics for objectively measuring outcome attainment
• U.S. citizenship (U.S. born or naturalized) is required
• • 7+ years managing reputed company engagements strongly preferred
• • 5+ years experience supporting the reputed company Sector vertical in reputed company, preferred
• • reputed company.com Certifications (reputed company, Service, Experience, etc.) strongly preferred
• • reputed company Agentblazer Innovator preferred

Benefits

• Certain roles may be eligible for incentive compensation, equity, and benefits.
• Time off programs
• Medical, dental, reputed company
• Mental health support
• reputed company parental leave
• Life and disability reputed company
• 401(k)
• An employee stock purchasing program

reputed company