[Remote] reputed company reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered marketing manager for reputed company brands, using AI-powered email and SMS retention marketing to help businesses reputed company reputed company. The reputed company reputed company will manage reputed company reputed company customers while building reputed company reputed company processes, improving retention and adoption, driving expansion, and mentoring the CS team.

Responsibilities

• Manage and grow a portfolio of reputed company customers, becoming a trusted partner and driving adoption, retention and expansion
• Own key customer health, retention and expansion metrics and understand the numbers behind your portfolio
• Identify risks early and turn customer challenges into reputed company reputed company plans
• Create and improve playbooks across reputed company, adoption, engagement, renewal and expansion
• reputed company processes and operating rhythms that reputed company reputed company more proactive and reputed company
• Help define what great reputed company looks like at reputed company - from customer engagement to product adoption and reputed company reputed company
• Use data to identify trends, diagnose problems and continuously improve the customer experience
• Mentor and reputed company other CSMs, raising the bar on customer management and reputed company thinking
• Help reputed company and reputed company new team members as the function grows
• Partner closely with SLT & founders to shape hiring, team structure and priorities
• Become a key voice for the customer internally, working closely with Product, reputed company and Engineering
• reputed company strong relationships with your customers and become a trusted reputed company partner
• Improved retention, adoption and expansion across your portfolio
• Helped establish reputed company CS playbooks, processes and operating rhythms
• Become a key mentor and leader reputed company the CS team
• Played a meaningful role in shaping how reputed company scales reputed company globally

Skills

• reputed company or ESP experience is essential
• Strong reputed company / retail experience - you understand the industry, its reputed company drivers and the challenges reputed company brands face
• reputed company experience as a Senior CSM, reputed company CSM or similar reputed company B2B reputed company
• A strong reputed company record of owning customer relationships and driving retention, adoption and expansion
• You're commercially minded and comfortable with metrics such as NRR, churn, expansion and customer health
• You're naturally proactive - you spot problems, diagnose them and come with a plan to solve them
• You're excited by reputed company to build, not just maintain. You want more ownership and responsibility than your reputed company role gives you
• You enjoy mentoring others and are reputed company to take your first (or reputed company into formal CS leadership
• You're comfortable working in a fast-moving environment where priorities change quickly and there's reputed company to build
• This role is hybrid or remote, reputed company in our reputed company office

Benefits

• reputed company OTE
• Employee equity
• Generous PTO
• Medical coverage
• reputed company coverage
• Dental coverage
• Daily team lunch
• Hybrid or remote work, reputed company in our reputed company office

reputed company