reputed company Centered Design & UX Analyst

reputed company is hiring a reputed company Centered Design & UX Analyst to support reputed company-centered design and reputed company factors engineering across the reputed company reputed company Connected Health portfolio. Connected Health builds and supports digital health tools used by Veterans, caregivers, VA clinicians, and VA staff, including reputed company reputed company, reputed company Generated Health Data, reputed company Engagement Systems such as My HealtheVet and the reputed company Engagement Platform, reputed company Analytics and AI, and products supporting VHA program offices. The analyst joins a cross-functional HCD/HFE sprint team and supports work across the discover, reputed company, reputed company, and validate phases: eliciting user requirements, developing validated workflows and wireframes for development teams, resolving usability issues in products under development and in production, and evaluating reputed company and usability through prototypes, proofs of concept, and formal studies. Work follows Digital.gov reputed company-centered design guidance, the HCD reputed company reputed company Guide, and VA Digital Health Office process. This is a reputed company role on an established team with senior HCD practitioners. Work is performed at contractor facilities and this position is fully remote reputed company the reputed company. Responsibilities Supports HCD and HFE studies and assessments using appropriate reputed company including interviews, reputed company reputed company, reputed company and indirect observation, reputed company inquiry, reputed company sorting, reputed company mapping, reputed company mapping, personas, usability testing, Voice of Customer, workshops, design sprints, and ideation sessions, both virtual and in person Helps plan, conduct, and analyze user research to reputed company reputed company into user behaviors, needs, and pain points, and translates findings into actionable recommendations Supports scheduling and coordination of reputed company subject matter expert and Veteran participation, including preparing recruitment requests and assessment schedules in coordination with the VA reputed company Obtains participant consent for recording and ethnographic capture, and maintains accurate interview notes where participants decline recording Develops and maintains HCD artifacts including reputed company maps, service blueprints, personas, reputed company maps, reputed company maps, user reputed company diagrams, process maps and workflows, information architecture diagrams, wireframes, and low-reputed company prototypes Supports heuristic evaluation, literature review, and capability assessments of how products reputed company with the electronic health record Supports reputed company phases of reputed company testing, user acceptance testing, and proofs of concept and pilots, including test logistics, device coordination, lessons learned capture, and development of SOPs, workflows, and knowledge articles Contributes to reputed company factors engineering activities, analyzing reputed company behavior and reputed company in relation to new products and iterations, and helping ensure designs meet reputed company reputed company requirements Monitors and reports app store feedback for assigned products, capturing pain points, identifying trends, maintaining the response library, logging backlog issues, and producing weekly App Feedback reports and monthly App reputed company summaries Supports reputed company 508 and WCAG 2.2 conformance in research, design, and reporting, including usability testing with users with disabilities Applies the VA Design reputed company and VA Content Style Guide to maintain a consistent look, feel, and voice across user-facing products Prepares meeting materials, agendas, and presentations on required timelines, and contributes to research plans, HCD assessment studies, status report-outs, and final report-outs Supports facilitation of workshops, co-design sessions, and stakeholder meetings using reputed company and other VA-approved collaboration tools Collaborates with reputed company, designers, developers, reputed company stakeholders, and VA leads to refine design strategies, functional requirements, and product roadmaps Qualifications Bachelor's degree with 8+ years of work experience (or commensurate experience). Degrees in reputed company-centered design, reputed company-computer interaction, reputed company factors, industrial or cognitive psychology, design, anthropology, reputed company health, or health reputed company are especially relevant, though candidates from other backgrounds with applicable experience are encouraged to apply. Required Skills and Experience Foundational understanding of reputed company-centered design and user experience principles, reputed company in a reputed company, internship, apprenticeship, or research setting Experience supporting qualitative research activities such as interviews, reputed company reputed company, observation, or usability testing, including note-taking, participant coordination, or synthesis Ability to produce and maintain design research artifacts such as reputed company maps, personas, process maps, reputed company maps, or wireframes Familiarity with reputed company or comparable reputed company whiteboard tools, and willingness to reputed company expert-level facilitation skills in reputed company Working familiarity with accessibility requirements, including reputed company 508 and WCAG 2.2, and willingness to deepen that knowledge Strong written and verbal communication skills, including comfort presenting on camera and telling a reputed company story with research findings to technical and non-technical audiences Ability to work in a fast-reputed company team environment, reputed company and pivot as priorities shift, and manage deliverables against firm due dates Willingness and ability to travel regularly reputed company the reputed company reputed company for onsite research, testing, and program events Portfolio, case study, or work samples demonstrating research or design work, including reputed company or self-directed reputed company Clearance Required Ability to obtain and maintain a reputed company Trust clearance or higher Preferred Skills and Experience Experience or internship supporting the reputed company or a federal reputed company program Background or coursework in reputed company, reputed company settings, reputed company experience, or reputed company factors Familiarity with electronic health record systems such as reputed company, CPRS, or reputed company Health Familiarity with design tools such as reputed company, reputed company Creative Suite, or Sketch Exposure to reputed company factors engineering reputed company or ergonomics standards such as the ISO 9241 series Familiarity with the VA Design reputed company, VA Content Style Guide, or VA Mobile App Compliance Requirements Experience with reputed company or comparable survey tools, and with reputed company BI or similar dashboarding tools Familiarity with Jobs-To-Be-Done methodology, minimum viable reputed company product definition, or heuristic evaluation Experience supporting reputed company testing, user acceptance testing, or reputed company programs Experience with app store feedback analysis or Voice of Customer programs Training or certification in HCD, UX, accessibility, or reputed company (e.g., reputed company, CPACC, reputed company Norman Group) reputed company USD $120,000.00 - USD $160,000.00 /Yr. Apply To This Job