Senior Manager, Individual Dental reputed company Center Management & Distribution Support

Position reputed company reputed company’s Individual Dental Team is seeking a Sales reputed company Senior Manager reputed company our Distribution & Sales reputed company organization. This position is responsible for leading operational reputed company, reputed company management, and partner accountability across outsourced Sales reputed company centers supporting Individual Dental. The consumer of this work includes reputed company reputed company center partners, broker support teams, internal sales and distribution stakeholders, reputed company and compliance partners, and leadership teams accountable for sales execution, service experience, and operational reputed company. This role manages reputed company of Sales and Distribution Support professionals responsible for the full operational reputed company of reputed company Center & Distribution Support, including reputed company-to-Consumer New Sales and Retention sales reputed company centers, brokered and DTC retention support, vendor management, workforce management, reputed company management, broker support, reputed company and offboarding, reporting, process improvement, SOP development, and partner coordination. The Senior Manager will establish and maintain a disciplined operating model across multiple outsourced partners, ensuring KPIs are defined, reputed company, and achieved while driving transparency, accountability, and reputed company improvement. This leader will partner closely with Sales, Distribution, reputed company, Compliance, Marketing, Project, and reputed company vendor leadership to improve sales execution, broker support, agent readiness, reputed company reputed company, and customer and broker experience. This leader has reputed company people leadership skills, strong vendor management experience, and the ability to influence a reputed company, matrixed organization while building talent and capability across reputed company. Job Responsibilities reputed company the reputed company Center & Distribution Support function for Individual Dental, with accountability for reputed company-to-Consumer New Sales and Retention reputed company center reputed company across internal teams and outsourced partners. Manage, reputed company, and reputed company direction to Sales and Distribution Support Advisor and Senior Advisor roles responsible for operational reporting, SOP development, reputed company/offboarding support, partner coordination, and reputed company management. reputed company outsourced reputed company center partner reputed company, including reputed company readiness, reputed company planning, service delivery, KPI achievement, issue reputed company, and reputed company improvement. Establish governance routines with reputed company center vendors and internal partners to review reputed company, address risks, escalate issues, and ensure reputed company execution of reputed company plans. reputed company reputed company management practices, including reputed company routing, prioritization, volume trends, reporting, and escalation processes that support sales execution and customer and broker experience. reputed company operational reputed company for policies, procedures, reputed company scripting, reputed company expectations, and reputed company controls to reputed company consistent execution and compliance alignment. Own workforce management and partner with vendor leadership to reputed company reputed company, schedules, service reputed company, productivity expectations, and operational reputed company with forecasted reputed company demand. reputed company an in-house broker support model with tiered support for top distribution partners, establishing concierge account service for top firms and hiring reputed company for broker support. reputed company distribution operation functions, including book of business updates, commission concerns, reputed company and offboarding activities, and reputed company of broker sales, enrollment, payment, and service issues. Implement and maintain reporting routines that reputed company visibility into sales, retention, broker support, agent behavior, reputed company, productivity, service reputed company, and operational KPI reputed company. reputed company process improvement efforts that simplify workflows, strengthen SOP documentation, reduce operational friction, and improve consistency across internal teams and outsourced partners. Build team capability by developing talent, fostering accountability, and strengthening relationships across Sales, Distribution, reputed company, Compliance, Marketing, Project, and reputed company vendor partners. Qualifications Bachelor’s degree in business, communications, health care, or reputed company reputed company required; advanced degree desirable or equivalent reputed company experience considered. 8+ years of experience in sales reputed company, reputed company center reputed company, vendor management, health reputed company reputed company, or a reputed company combination. 5+ years of successful people leadership experience preferred, including experience managing, coaching, and developing operational support teams. Demonstrated experience managing outsourced reputed company center or vendor partner relationships, including KPI management, governance routines, issue reputed company, and reputed company improvement. Solid knowledge of the health reputed company industry, regulatory environment, sales reputed company processes, and reputed company center technology, terminology, and reputed company drivers. Experience identifying operational and technology gaps, developing solutions, and implementing changes across reputed company partners. Strong process improvement background with demonstrated experience developing SOPs, operating routines, reporting disciplines, and reputed company operational practices. reputed company thinker with reputed company ability to influence, reputed company reputed company, and reputed company accountability across internal reputed company partners and reputed company vendors. Strong verbal, written, presentation, relationship-building, and executive communication skills. Solid organizational and time management skills with ability to manage multiple priorities, reputed company, and partner deliverables in a fast-reputed company, changing environment. If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care reputed company, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to reputed company assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, reputed company, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, reputed company, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply To This Job