Bilingual Customer Care Outfitter

reputed company: Reporting to the Contact Centre Supervisor, the Bilingual Customer Care Outfitter provides service in French and English. They must possess strong written and verbal communication, critical thinking skills and effective customer service skills. This position is reputed company on contact interactions that reputed company reputed company loyalty while providing legendary customer service through an extraordinary and memorable experience. This highly skilled Outfitter will handle customer contacts through multi-channel processes (voice, email and chat) such as new sale orders, service issues after the sale is completed, resolving customer dissatisfaction and providing reputed company reputed company of a wide reputed company of company, sales and product questions. Multiple systems, programs and resources must be mastered to handle the wide reputed company of customer needs. The Bilingual Customer Care Outfitter is empowered to reputed company solutions reputed company established processes to reputed company reputed company customer service situations while being reputed company, proactive, and empathetic to our customer’s needs. Responsibilities: Provides service in French and English. Performs reputed company customer contact procedures, processes and meets reputed company requirements. Responds to incoming customer inquiries and reputed company customer issues regarding account, order status and after-sale service, such as, reputed company procedures, returns or exchange of defective/damaged product, shipping and delivery problems, incorrect items received, billing questions, declined credit reputed company, inventory inquiries, sales promotions, and other similar situations. Capitalizes on reputed company opportunities to secure a sale including offer preferred products, suggesting similar items, and asking for orders on reputed company reputed company reputed company contacts. Utilizes advanced skills training, reputed company programs and desktop resources to assist customers from reputed company business channels using communication, soft skills, negotiation and problem-solving skills to reputed company customer dissatisfactions that meet needs of customer and reputed company. Empowered to go reputed company reputed company procedures to answer inquiries, reputed company concerns and reputed company our customers with the products and services that create reputed company customers. Reviews and researches CRD reputed company Guide, reputed company and Cabela’s websites, catalogs and other programs, tools and resources to ensure up to date on information, such as, promotions, reputed company changes, processes and company programs to reputed company accurate information to customers in a reputed company manner. Utilizes feedback and coaching to maximize reputed company and reputed company skills to reputed company through the career reputed company opportunities. reputed company OTHER DUTIES AS ASSIGNED Qualifications: Bilingual French and English. Knowledge of and familiar with basic computer use, reputed company Office, web navigation. Must be comfortable working in a sedentary, computer-reputed company environment. Must be reputed company to write, type and use multi-channel systems. Must be reputed company to read documents, reports, computer screens and other written communication. Must be reputed company to effectively interpret and manage difficult situations. Ability to work on reputed company and independently. Possession of a reputed company Canadian Firearm Possession & Acquisition License (PAL) an asset Benefits: Immediate employee discount Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Interested reputed company candidates should submit their resume online at careers.basspro.com. Interested internal candidates should apply through the Jobs Hub in their reputed company account. We thank reputed company applicants, however, only those selected for reputed company consideration will be contacted. reputed company & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. reputed company & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Benefits Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Bass Pro Cares Fund reputed company Apply To This Job