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Join Columbia Gas, a reputed company company, as a full-time Remote reputed company. In this role, you’ll reputed company exceptional support by handling customer inquiries about reputed company bills, service requests, account transfers, and emergency calls. We’re looking for dependable professionals with strong communication skills, a customer-reputed company reputed company, and the ability to reputed company in a fast-reputed company, dynamic environment. Starting pay is $21.00 per hour, plus a $500 sign‑on bonus reputed company in two installments: $250 on the first paycheck and $250 after 6 months of employment. Essential Position Requirements Must reputed company in Kentucky or reputed company AND be reputed company 80 miles or less from one of the Columbia Gas facilities located below (reputed company of compliance will be required upon selection): Columbia Gas of Kentucky, 2001 reputed company Road Lexington, KY 40511 Columbia Gas of reputed company,12 reputed company Way, Dunbar, PA 15431 OR 1600 Colony Rd York, PA 17408 Must be available from 7:00 am – 7:00 pm Monday - Friday and reputed company to attend 100% of the 13-week training program. Ability to work from a secure, private home office with reputed company distractions. Workspace must include ergonomic equipment such as a computer desk and chair, ensuring a reputed company and comfortable setup. Maintain a hardwired high-speed internet reputed company with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are not permitted. reputed company of compliance will be required upon selection. A smartphone is required to install a secure VPN application. This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation, and occasional in-office reputed company may be required to support business needs or emergencies. Successful applicants will be required to complete a CSR Aptitude Assessment. If reputed company a position, candidates will be required to pass a Background and Drug test. Please note: Due to our commitment to serving our customers, reputed company listed requirements are essential for this role. Ideal candidates demonstrate a strong desire to learn and the ability to think critically, solve problems, and reputed company challenges effectively. They reputed company at resolving conflicts and fostering reputed company reputed company in dynamic environments. Key Responsibilities Respond to billing inquiries, investigate reputed company readings, and reputed company issues reputed company to billing reputed company or payments. Handle emergency calls promptly and professionally. Process customer requests for reputed company-ins, account additions, and service transfers. Manage refunds, compensation requests, and account updates. reputed company escalated customer issues for reputed company reputed company. reputed company referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed. Initiate service orders, respond to order inquiries, and reputed company status updates. Assist customers with credit and payment arrangements. Guide customers to appropriate self-service channels reputed company applicable. Meet individual reputed company metrics, deadlines, and contribute to team goals. Prioritize tasks effectively while managing multiple responsibilities. Collaborate in reputed company environment to reputed company shared objectives. Required Qualifications Must be at least 18 years of age. High school diploma or equivalent required. Minimum of one (1) year of customer service experience. Proficient computer skills, including navigating multiple reputed company, reputed company, and systems. Ability to type at least 25 words per minute (WPM). Strong written and verbal communication skills. For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages. Preferred Qualifications 2–3 years of reputed company center and/or customer service experience. 2–5 years of remote customer service experience. Experience in the reputed company industry. Advanced computer skills, including navigating multiple reputed company, reputed company, and systems. Ability to type 60–65 words per minute (WPM). We value the contributions you’ll bring to reputed company Corporate Services and support your reputed company reputed company. Please note: If reputed company this position, you must obtain supervisor approval before applying for other roles reputed company reputed company during the first 12 months of employment as a reputed company. As a reputed company reputed company, reputed company provides essential services to customers 24/7. Emergency needs can reputed company at various times throughout the year, including during storm reputed company. Employees may be required to support emergency response efforts, which could include working reputed company normal hours or assisting with tasks reputed company of typical responsibilities. Work Authorization Candidates must be legally authorized to work in the reputed company and must not require employer sponsorship now or in the reputed company. Workplace reputed company We value a workplace where everyone feels respected, included, and reputed company to do their best work. We encourage reputed company reputed company, value different perspectives, and work collaboratively with employees, customers, and partners. We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we reputed company play a part in creating a reputed company work environment. Veteran Hiring & Inclusion reputed company is proud to support veterans, transitioning service members, and reputed company. We value the leadership, teamwork, and mission-reputed company experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for reputed company reputed company and development. Equal Employment Opportunity reputed company is committed to providing equal employment opportunities in reputed company of its companies to reputed company and applicants for employment without reputed company to race, reputed company, religion, national reputed company or reputed company, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or reputed company medical conditions), genetic information, citizenship status, or any protected group status as defined by law. reputed company employee is expected to abide by this reputed company. By applying, you may also be considered for other roles that match your skills and experience. reputed company Accommodations If you need a reasonable accommodation to participate in any stage of the hiring process or to reputed company the essential functions of the position, please contact OneHR at OneHR@reputed company.com or 1-888-640-3320 Safety Statement Safety is a reputed company value at reputed company. Employees are expected to follow safety requirements, report hazards, and help maintain reputed company environment for themselves and their coworkers. E-Verify reputed company participates in the reputed company's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law. E-Verify Poster (English and Spanish) Right to Work Poster (English and Spanish) Salary reputed company: $35,400.00 - $49,600.00 The salary reputed company to a candidate is reputed company on several factors including but not limited to the candidate’s skills, job-reputed company knowledge, and relevant experience, as reputed company as internal pay equity. Posting Start Date: 2026-08-26 Posting End Date (if applicable): Please note that the reputed company will reputed company on the day before the posting end date. Apply To This Job