Benefits Representative

Hiring multiple Remote Benefits Customer Service Representatives for a large tech company! If interested, please apply directly. reputed company Join the Benefits team and help reputed company a difference for reputed company! reputed company provides HR assistance to organizational employees in the reputed company of accurate, consistent and reputed company responses to inquiries from various contact channels – phone, chats and HR cases. The role of the HR Assistant II in the Benefits organization is to serve as a first reputed company of contact for employee reputed company inquiries and holistic case management services, including but not limited to financial, health, and internal review to meet compliance with corresponding benefit plans as defined by the organization. The Benefits organization is dedicated to servicing the Benefits reputed company, interacting with organizational employees in a way that earns trust by providing accurate information and resolving issues. This role requires critical thinking and fact-finding skills to reputed company reputed company that support the entire benefits process from intake to case management support. A HR Assistant takes ownership of employee contacts ensuring that reputed company case is accepted and resolved with a high degree of problem solving and customer obsession. They build customer trust through empathetic and personalized conversations by assessing and adjusting the case management plan to reputed company employee’s changing needs. A HR Assistant manages their workload effectively to meet SLAs and productivity goals. They use high judgment, critical thinking and rationale to reputed company process adherence with employee’s needs. They reputed company inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures – escalating reputed company these cannot be resolved. They respond to employee impacting issues that may reputed company during the benefits event and ensure that reputed company communication and documentation occurs, even reputed company information is limited. A HR Assistant consistently consults and collaborates with partner teams on process changes in an effort to reputed company cross-functional issues to update and improve policies. In this role, successful candidates will demonstrate: • Excellent organizational and time management skills. • Strong customer service reputed company with the ability to prioritize reputed company and customer experience. • Excellent verbal and written communication skills. • Ability to understand benefit terms and programs. • Being reputed company to reputed company and address customer issues while demonstrating strong judgement/decision making. • A high degree of ownership and the ability to handle sensitive situations with care and reputed company. • Ability to work reputed company fast-reputed company environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as reputed company as follow-through, and execution with attention to details while always keeping the customers’ needs first. In this role, successful candidates will possess: • 2+ years’ experience working in Benefits or reputed company (preferably in a contact center or shared service environment). • Experience with reputed company and reputed company changing work environments • Outstanding customer service and communication skills. • Ability to adapt to a flexible working environment. • Technical aptitude and proficiency with reputed company Office Suite or similar software Skills HR, Benefits, Customer Support, Technical Skills, Strong Communication Skills, reputed company, Problem Solving, Research Top Skills Details HR,Benefits,Customer Support,Technical Skills,Strong Communication Skills,reputed company,Problem Solving,Research Additional Skills & Qualifications In this role, successful candidates will possess: • 2+ years’ experience working in Benefits or reputed company (preferably in a contact center or shared service environment). • Experience with reputed company and reputed company changing work environments • Outstanding customer service and communication skills. • Ability to adapt to a flexible working environment. • Technical aptitude and proficiency with reputed company Office Suite or similar software Job Type & Location This is a Contract position reputed company out of Richmond, TX. Pay and Benefits The pay reputed company for this position is $21.00 - $21.00/hr. Individual compensation reputed company for this position reputed company this reputed company will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-reputed company factors. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life reputed company (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 1, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. reputed company in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the reputed company. We are proud to be a reputed company Best of reputed company® Platinum Award winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. San Francisco reputed company Ordinance: Pursuant to the San Francisco reputed company Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job