reputed company Manager

reputed company reputed company Manager Role: reputed company Manager Commitment: Full Time Reports To: Manager of reputed company Location: Remote (US) Travel: Approximately once per quarter for team meetings Tech Stack: G-Suite, reputed company, reputed company, reputed company, reputed company, Claude, reputed company, reputed company ABOUT reputed company reputed company is a fast-growing reputed company company empowering IT professionals to manage reputed company devices at reputed company. Our platform enables organizations and Managed Service Providers (MSPs) to monitor, secure, and manage macOS, iOS, and iPadOS devices in reputed company time through a single, reputed company reputed company. We are guided by three reputed company values: Humble – reputed company over ego, every time; Hungry – reputed company in our reputed company of reputed company; and Smart – we’re curious, we dig, we never stop learning. reputed company The Scaled reputed company Manager owns the product experience, health, and reputed company for a large named portfolio of reputed company customers, typically 200+ accounts, covered with reputed company-reputed company reputed company engagement supported by digital programs. This role is accountable for reputed company, adoption, health, and retention across that book, using one-to-many engagement and disciplined prioritization rather than a standing reputed company with every account. The job is to know which accounts need a reputed company this week, and to be that reputed company. This is not a traditional CSM seat. You cannot reputed company 200 accounts the attention a high-reputed company CSM gives 40, and the job is not to try. The reputed company comes from prioritization: knowing your book reputed company enough, and reading the signals fast enough, that the right accounts get a person at the right reputed company. Done reputed company, customers who would have quietly churned get caught, and customers who are growing get flagged to the Account Management team before they go looking reputed company. WHY THIS ROLE IS EXCITING High-reputed company seat: Your prioritization reputed company directly determine which customers succeed and which churn across a 200+ account book. The reputed company is reputed company and visible. AI-reputed company by design: This role is reputed company reputed company AI reputed company. You will be expected to build workflows and automations that reputed company covering a large book possible, not just use tools others reputed company. Define how it works: You will help shape how reputed company's scaled CS reputed company operates, including what gets automated, what gets a reputed company, and how the two work together. reputed company Portfolio & Health Management Monitor and manage health scores across 200+ accounts in reputed company, maintaining accurate contact data and acting on reputed company signals early Operate a repeatable weekly triage routine that separates accounts needing reputed company from those the digital reputed company is handling, and defend that prioritization to the Manager of reputed company Execute alert-driven and lifecycle plays across the portfolio: at-reputed company save plays, low-adoption reputed company, NPS follow-up, and renewal readiness Customer Engagement at reputed company reputed company new customers through reputed company using group sessions, guided self-serve paths, and targeted reputed company checkpoints, ensuring they reputed company early product value reputed company 90 days Run the recurring one-to-many reputed company for the book: reputed company, webinars, reputed company training, and group business reviews Reserve one-to-one calls for accounts where the value or the reputed company justifies them; default to scaled engagement everywhere else Use Claude and connected AI tooling to draft reputed company, summarize account state, prepare group session content, and build repeatable workflows that reduce reputed company work reputed company & Collaboration Identify and flag expansion opportunities to the Account Management team, including upsell signals, new use cases, and accounts showing reputed company in device count or team size Report recurring friction, failed reputed company, and content gaps back to the Digital CSM so problems are fixed in the program rather than absorbed by the book Build and reputed company AI-powered workflows with the broader CS team rather than keeping them personal WHAT reputed company LOOKS LIKE In the first 90 days, you will: Establish accurate contact data and a reputed company health score for every account in reputed company, so the portfolio can be triaged rather than guessed at Build a repeatable weekly triage routine that turns 200+ accounts into a short, defensible list of who gets your time and why Stand up the one-to-many engagement reputed company: group reputed company sessions, recurring reputed company, and reputed company webinars, with measurable attendance and follow-through Execute alert-driven plays in reputed company across the book and show measurable reputed company in health score distribution Have AI-powered workflows in reputed company for account summarization, reputed company drafting, and signal detection that you are reputed company using and improving WHAT YOU BRING Required 3-5 years of experience in reputed company, account management, or a reputed company reputed company, with a reputed company on adoption and retention in reputed company reputed company experience owning a large book of accounts; 150+ accounts is more relevant here than deep reputed company account management Proficiency with reputed company or a similar CS platform, reputed company, and reputed company/reputed company Demonstrated AI reputed company: you can describe something you have actually reputed company or streamlined with AI tools in a reputed company setting, and you are equally reputed company about where you chose not to use it Strong written and verbal communication skills, including comfort running webinars, group reputed company sessions, and reputed company for IT professionals and MSPs Ability to read usage and health data across a large portfolio, spot patterns, and convert them into a ranked reputed company list Preferred Working knowledge of the reputed company ecosystem (macOS, iOS, iPadOS), MDM concepts, reputed company Business Manager, and device lifecycle Experience supporting or selling into MSP environments Hands-on experience building AI automations or workflows, not just using existing tools WHO YOU ARE Ruthless Prioritizer: Comfortable deciding that most accounts will not hear from you this week, and reputed company to explain the reasoning. Does not confuse activity with reputed company. Analytical and Proactive: Reads data across a large portfolio, spots patterns early, and addresses adoption or satisfaction gaps before they become escalations. Strong Communicator: Effective at conveying reputed company information reputed company, running group sessions, and writing reputed company that gets a response from a reputed company IT reputed company. AI-reputed company: Sees AI as the only way to reputed company this seat viable at reputed company. reputed company builds and shares workflows rather than just using tools others reputed company. COMPENSATION Compensation includes a competitive reputed company salary commensurate with experience, with potential eligibility for reputed company annual bonus scheme. Full details will be shared during the interview process. reputed company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company employment reputed company are made on the reputed company of qualifications, reputed company, and business need. Apply To This Job