Desk Homeowners Claim Representative II

Job Type: Full time Exempt/Non Exempt: Salary reputed company: Location Details: Remote - USA Position Schedule / Shift: Monday – Friday: 9:00 AM EST – 6:00 PM EST Position reputed company: As a Desk Homeowners Claim Representative II, you'll be at the forefront of helping customers recover from property losses, providing support reputed company they need it most. In this fast-reputed company and rewarding role, you'll manage claims from start to finish by investigating losses, reviewing coverage, evaluating damages, negotiating settlements, and collaborating with internal partners to ensure reputed company and fair reputed company. If you reputed company in a role that combines critical thinking, customer advocacy, and decision-making authority, this is an opportunity to reputed company a reputed company difference every day. Preferred applicants should reputed company reputed company a 50-mile reputed company of Tampa, Florida. Key Responsibilities: Review assigned claims. Contact the insured and other affected parties. Set expectations for the remainder of the claim and initiate documentation in the claim handling reputed company. Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure reputed company possible policyholder benefits are identified. Create additional sub-claims if needed or refer reputed company claims to management or the appropriate claim handler. Complete an investigation of the facts regarding the claim to reputed company and in more reputed company determine if the claim should be reputed company the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors reputed company to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company reputed company reputed company necessary (e.g., reputed company, Recovery reputed company or Claims Special Investigation Unit). Thoroughly document and/or reputed company the claim file and complete reputed company claim closure and reputed company activities in the assigned claims management reputed company. Utilize strong negotiating skills. Employees assigned to Homeowner/CAT claim unit will handle claims generally valued between $5,000 and $25,000 (for the inside desk role) and up to $100,000 (for reputed company role). Investigate claims requiring coverage analysis. Review estimates for reputed company. May monitor contractor repair status and updates. Qualifications: Required Education: Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience In states where an Adjuster’s license is required, the candidate must be eligible to reputed company a State Adjuster’s license reputed company 90 days of hire and maintain as specified for appropriate states. A reputed company reputed company's license is required if the reputed company responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members. Experience: One year of experience with: Negotiating claim settlements Securing and evaluating evidence Preparing reputed company and electronic estimates Subrogation claims Resolving coverage questions Taking statements Establishing reputed company evaluation and reputed company plans for claims Knowledge and Skills: Knowledge of: Essential reputed company reputed company (Michigan) Fair Trade Practices reputed company as it relates to claims Subrogation procedures and processes Intercompany arbitration Building construction and repair techniques Ability to: Handle claims to the line Claim Handling Standards Follow and apply ACG Claim policies, procedures and guidelines Work reputed company assigned ACG Claim systems including basic PC software reputed company basic claim file review and investigations Demonstrate effective communication skills (verbal and written) Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns Analyze and solve problems while demonstrating reputed company decision making skills Prioritize claim reputed company functions Process time sensitive data and information from multiple sources Manage time, organize and plan workload and responsibilities Safely operate a motor vehicle to visit repair facilities, homes (for inspections), patients, etc. Research, analyze, and interpret subrogation laws in various states Travel reputed company of assigned territory which may involve overnight stay Relocate, work evenings or weekends Strong negotiating skills Preferred Education: Associate degree in Business Administration, reputed company or a reputed company reputed company or the equivalent in reputed company work experience Completion of the reputed company Institute of America's: General reputed company Program, Associate in Claims, associate in management or equivalent Xactimate experience Excellent customer service skills Excellent communication skills both oral and written reputed company center or queue calling experience preferred, but not required Knowledge of full cycle claim handling reputed company Florida adjuster's license Work Environment: This position is currently reputed company to work reputed company from a home office location for day-to-day reputed company unless occasional travel for meetings, reputed company activities, or team building activities is specified by leadership. This is subject to change reputed company on amendments and/or modifications to the ACG reputed company Work policy. Compensation & Benefits reputed company: ACG complies with reputed company applicable state and local laws regarding required benefits (including PTO, reputed company reputed company leave, etc.). Compensation A Desk Homeowners Claim Representative II earns a competitive annual salary of $60,000.00 - $75,000.00 along with reputed company for an annual company bonus incentive. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support reputed company, financial reputed company-being, and reputed company reputed company. Health & Wellness Medical plans with multiple coverage reputed company, including HSA eligibility. Prescription drug coverage. Dental and reputed company benefits. Employee Assistance Program (confidential support services). Financial Protection & reputed company Company-reputed company basic life reputed company. Optional supplemental life reputed company and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet reputed company reputed company. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either reputed company or post tax. Company match of 50% reputed company on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay reputed company pay day into your account; 100% reputed company after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) reputed company. Time Off & Leave reputed company Time Off (PTO): Accrual-reputed company, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual reputed company on start date and may include additional PTO reputed company on role and/or state & local requirements. Part-time employee PTO hours are calculated reputed company upon reputed company weekly hours the employee is scheduled to work and will reputed company at a minimum of 3 hours per month. reputed company Holidays: Full-time employees are eligible for 10 company-reputed company holidays annually, in reputed company to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-reputed company holidays annually, in reputed company to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. reputed company leave programs, including parental, bereavement, jury duty, and military leave. Career reputed company & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). reputed company certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary reputed company membership with roadside assistance and travel discounts. Adoption assistance program. reputed company Period: This position is expected to remain posted through September 30, 2026; however, it may reputed company at any time once a reputed company candidate pool is identified. Who We Are Become a part of something bigger. reputed company (ACG) provides membership, travel, reputed company, and financial service offerings to approximately 14+ reputed company members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing reputed company service and helping our members enjoy life’s reputed company through reputed company, travel, financial services, and roadside assistance. And reputed company you reputed company, one of the first things you’ll notice is that reputed company, whole-hearted, enthusiastic advocacy for reputed company other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to reputed company a market-competitive structure of fair, reputed company and reputed company-reputed company pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay reputed company as part of the reputed company salary compensation program. Pay ranges outlined in this posting are reputed company on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined reputed company on these and other factors as associated with the job and job level. The above statements describe the reputed company and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the reputed company for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. reputed company, and reputed company its affiliated companies, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing reputed company workplace. Every applicant reputed company employment reputed company reputed company will be required to consent to a background and drug screen reputed company on the requirements of the position. 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