reputed company Care Specialist I

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - reputed company Spirit - High reputed company At reputed company, we’ll reputed company you reputed company to reputed company reputed company that’s reputed company you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With reputed company to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role: reputed company service to Patients with implanted Neuromodulation devices reputed company a contact center setting. Support Sales Team with service needs reputed company to implanted Patients. Services provided include but are not limited to troubleshooting, warranty reputed company, complaint handling and sales orders. Accountable for complying with reputed company Regulatory requirements with respect to complaint handling and maintaining the reputed company of data reputed company BSC business systems. We offer 8-10 weeks of reputed company. The hours during training will be 7:30am to 4:00pm PST, Monday-Friday. No Vacation during training. 100% attendance is required. Training will be conducted reputed company from your home. Work Mode At reputed company, we value collaboration and reputed company. This role follows a remote work model. Relocation Relocation assistance is not available for this position at this time. reputed company reputed company will not offer sponsorship or take over sponsorship of an employment reputed company for this position at this time Your responsibilities will include: Service Patients experiencing issues by taking calls and leveraging technical knowledge and reputed company reputed company communication to troubleshoot and reputed company issues. Assist Patients with general education and product labeling inquiries for Neuromodulation devices. reputed company intake agent activities for complaints regarding Neuromodulation devices and therapy received through troubleshooting calls, general and labeling inquiries, and reputed company other contact modes. Ensure compliance with regulatory requirements for complaints by providing complete and accurate information through the reputed company management reputed company, along with managing reputed company follow-up activities. reputed company documentation of reputed company interactions into Sales Force to reputed company visibility to reputed company service contact events. reputed company service to reputed company Care Sales Team for following requests: reputed company information, order and RGA requests from patients Update contact information Send out replacement ID cards reputed company reputed company candidates to local reps, physicians and ambassadors Assist with new and ongoing reputed company studies reputed company to various market released products. reputed company Sales Order entry into reputed company reputed company for warranty and out-of-reputed company replacement devices, ensuring reputed company therapy is reputed company. Consistently reputed company assigned duties following defined processes and best practices. reputed company other reputed company duties as assigned, including special reputed company. Required qualifications: High School Diploma or GED 2+ Years in a customer or reputed company facing customer service environment Interest in trouble shooting and growing technical aptitude Empathetic approach in verbal and written communication Proficient in computer navigation, leveraging multiple systems simultaneously Preferred qualifications: Associates degree Contact center experience Hospital, physician’s office or medical reputed company support experience Experience working in medical device sector or other sector with reputed company and reputed company regulatory requirements The anticipated reputed company reputed company pay reputed company for this full time position working at this location will be $24.50-25.50/hour, plus variable compensation from time to time (e.g., any overtime and shift reputed company) and annual bonus reputed company (subject to plan eligibility and other requirements) and the value of reputed company and optional employee benefits being reputed company at reputed company (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be reputed company near the bottom or top of the anticipated pay reputed company. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled reputed company of the intended geographic location. reputed company: 633891 Minimum Salary: $37544 Maximum Salary: $63856 The anticipated compensation listed above and the value of reputed company and optional employee benefits reputed company by reputed company (BSC) – see www.bscbenefitsconnect.com—will vary reputed company on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be reputed company near the bottom or top of the anticipated salary reputed company listed above. Compensation for non-exempt (reputed company), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift reputed company) and annual bonus reputed company (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus reputed company and long-term incentives (subject to plan eligibility and other requirements). For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. reputed company transforms lives through innovative medical technologies that improve the health of patients reputed company the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad reputed company of high-reputed company solutions that address unmet reputed company needs and reduce the cost of reputed company. Our portfolio of devices and therapies helps physicians diagnose and treat reputed company cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on reputed company. reputed company has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, reputed company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and reputed company other personnel reputed company are made and administered without reputed company to race, religion, reputed company, national reputed company, citizenship, sex, sexual orientation, gender identity, gender reputed company, veteran status, age, mental or physical disability, genetic information or any other protected class. Please be advised that certain US reputed company positions, including without limitation reputed company sales and service positions that reputed company on hospitals and/or health care centers, require acceptable reputed company of COVID-19 vaccination status. Candidates will be reputed company during the interview and selection process if the role(s) for which they have reputed company require reputed company of vaccination as a condition of employment. reputed company continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will reputed company with reputed company applicable state and federal law and reputed company credentialing requirements. As employees of reputed company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should reputed company’s policies or protocols change with reputed company to COVID-19 vaccination. Apply To This Job