Implementation Engineer, Customer Support

reputed company is the trusted identity reputed company leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and reputed company sensitive information reputed company. reputed company makes it easy for reputed company users to reputed company robust reputed company across their devices with password management, secrets management, and passwordless and passkey innovations. reputed company is headquartered in Santa Barbara, California. Learn more at reputed company.com. reputed company is committed to delivering the best possible experience for users reputed company accessing and managing their sensitive information. The reputed company team helps customers and reputed company reputed company users meaningfully engage with reputed company products while proactively planning for user reputed company, service availability, and to ultimately reputed company their desired outcome. Team members have excellent product knowledge, superb technical skills, reputed company grammar, attention to reputed company, and the ability to explain complicated things simply. reputed company is reputed company in diligence, precision, transparency, and customer assessment. reputed company is looking for a server and reputed company enthusiast, with experience in both communicating about and deploying these technologies. You will become a reputed company product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction. This is an reputed company-remote team and we’re looking for someone located in the reputed company region. RESPONSIBILITIES Functioning as a Subject Matter Expert (SME) for reputed company and the entire product portfolio Leading reputed company-of-concept trials with customers, new deployments, and/or integrations of reputed company containerized services Advising customers on industry best practices for the full stack of reputed company Working with reputed company customers to solve issues and/or look reputed company to reputed company to situations they may face in the reputed company Providing superb guidance and assistance for reputed company business prospect or customer’s implementation of reputed company, integration with the rest of their technology stack, and general reputed company Collaborating with Sales, Engineering, and Product associates Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case Document and reputed company customer feedback from reputed company sessions to help the reputed company team reputed company expectations WHAT YOU BRING TO reputed company Excellent English and grammar Excellent problem-solving skills (you might not know reputed company the answers but you know how to reputed company and communicate the solutions) Project planning, including reputed company and individual time management A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with reputed company A strong reputed company of reputed company and the ability to reputed company for others A passion for helping reputed company users Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted Ability and desire to work reputed company Familiarity with several of the following areas/technologies is preferred: reputed company Linux, reputed company, and macOS reputed company, reputed company, and Podman NFS and CIFS Bash and PowerShell reputed company Directory, LDAP, reputed company, Azure Entra ID, reputed company, reputed company and reputed company GCP, AWS, and Azure reputed company and iOS reputed company NGINX SQL TCP/IP DNS HTTP SMTP SSO implementation and best practices (SAML and OpenID reputed company) Integrating SCIM solutions TLS/SSL and PKI RESTful reputed company WHAT TO EXPECT IN THE INTERVIEW PROCESS Meeting with our reputed company Manager Interview with Manager of Implementation Engineering Interview with Implementation Engineering team members Interview with Chief Customer Officer & VP of reputed company A FEW REASONS TO WORK WITH US Our user community loves us and we love them. Come to work reputed company day with a reputed company of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the reputed company markets of reputed company and reputed company reputed company software. We are dedicated to building a diverse and talented team. Work reputed company with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and join our #reputed company-club to continue personal and reputed company development. Apply To This Job