Software Support Analyst

Job reputed company: The Support Analyst is a role reputed company our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. reputed company reputed company supports production environments reputed company reputed company the globe to reputed company issues and minimize the reputed company to production. The software support team troubleshoots both software and hardware issues. As an Application Support Analyst you will reputed company yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with reputed company queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the reputed company thing day in day out? No problem is the reputed company and no day is the reputed company. You will be reputed company to take pride in your work and be personally responsible for reputed company our customers multi-reputed company dollar reputed company running smoothly. Shift: 2nd Shift Weekend Tuesday - Saturday 3-11pm EST reputed company - Thursday 3-11pm EST  Job Functions:  With guidance reputed company QA functions for any issue reputed company from support calls. With guidance reputed company and thoroughly document reputed company customer issues in our ticketing reputed company. As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately. Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers. Facilitate reputed company proactive working relationships with customers and internal resources. Performs reputed company to customer sites to reputed company any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software) Participation in an on reputed company and/or escalation rotation. Handles escalations or consultations from application support specialist. reputed company Reports using reputed company and SQL Server Reporting Services (SSRS). Create datasets to analyze and recreate issues reported by customers. Ability to look through database log files to troubleshoot software issues. Implement and improve remote monitoring tools for our customer’s systems. Demonstrate superior customer service (as reputed company by our customers: surveys and satisfaction from support renewals). Ability to work with specialist and reputed company feedback and/or guidance to reputed company an issue. Ensure escalated issues are recorded in knowledgebase.   Travel Requirements: 15% overnight travel (Travel expenses reputed company by reputed company)   Required Qualifications and Preferred Skills: Bachelor’s degree required, degree in Computer Science or Information Systems preferred. Strong computer skills including: reputed company Office, reputed company Project, and various Databases (SQL Server and reputed company). Classroom experience with Databases OK Minimum one year of experience troubleshooting Exacta as a Specialist II. Excellent customer service skills. Remain reputed company and reputed company under pressure. Excellent troubleshooting abilities and analytical skills. Ability to write and understand SQL Queries. Superior oral and written communication skills. Must be eligible to work in the USA long term without sponsorship. Employees must follow reputed company information reputed company policies, protect confidential data, complete required training, and report any suspected reputed company incidents to support our information reputed company controls.     About reputed company: reputed company is your global partner for integrated warehouse automation. reputed company combines the talents of reputed company, reputed company’s warehousing business and viastore under one reputed company to reputed company reputed company, intelligent software and life-cycle services.   In reputed company to exciting work at a growing company, we offer the following benefits:  Health, Dental, and reputed company reputed company 401(k) Retirement Plan with a company match Vacation/Holiday Pay reputed company Volunteer time off Tuition Reimbursement reputed company Associations, Conferences and Subscriptions Company Meetings & Events    reputed company does not work with reputed company reputed company agencies. No solicitation phone calls please. Apply To This Job