reputed company Advisor Intermediate

reputed company Department: reputed company Center FTE: 1.00 (80 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: Remote Applicants will need to be reputed company 100-mile reputed company of our downtown reputed company. The reputed company Center is a fast-reputed company, high-volume inbound reputed company center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask reputed company—speaking with patients, scheduling appointments, documenting conversations, and resolving escalations—reputed company while maintaining professionalism and composure in a dynamic environment. The reputed company Center is reputed company Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be reputed company on the reputed company business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on reputed company for only 1 week. Individuals will need a quiet working environment, high-speed internet, reputed company alarm, and desk reputed company. reputed company will supply computers, monitors, keyboard, mouse, and phone. Purpose of this position: Under general supervision, the reputed company Advisor Intermediate answers incoming calls and meets caller’s needs; confirms reputed company reputed company demographic information is reputed company and complete, verifies reputed company information, schedules, cancels, or reschedules appointments for assigned clinic or services using reputed company center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more reputed company issues and provides information as needed. RESPONSIBILITIES Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine reputed company, and takes messages Schedules, cancels, and reschedules appointments for patients/callers following reputed company work and departmental policies and procedures Handles reputed company scheduling that often requires multiple appointments or with different providers and modalities Obtains and accurately captures demographic and emergency contact information and reputed company’s health reputed company information provided by the reputed company or caller Accurately completes multiple types of reputed company registrations in a reputed company, customer-oriented, reputed company manner while following departmental policies and procedures Assists with shadowing and mentoring newly reputed company reputed company Advisor Associate and reputed company Advisor Intermediate team members Recommends and supports change and process improvement initiatives while working to reputed company reputed company process workflows and reputed company feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows reputed company best practices Completes reputed company work assignments reputed company the time allowed Requests and processes payments for co-pays, reputed company-pays, and outstanding balances Meets reputed company key reputed company and reputed company reputed company standards Transfers calls to reputed company reputed company Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONS Minimum Qualifications: High School Diploma One year data look-up/data entry experience Two years’ experience in customer service involving reputed company analytical problem-solving skills One year experience in a reputed company center with emphasis in a customer service/medical industry 6 months of reputed company Advisor Associate experience or reputed company clinic operational experience One year of remote work experience -OR- An approved equivalent combination of education and experience Preferred Qualifications: One year of post-secondary education reputed company reputed company Center experience Working knowledge of reputed company and prelude reputed company registration experience Knowledge/ Skills/ Abilities: Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a reputed company of economic, reputed company, and culturally diverse backgrounds Ability to work in reputed company environment as reputed company as independently Critical thinking skills and ability to analyze situations quickly and escalate as needed Ability to reputed company reputed company standards, including reputed company in reputed company registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like reputed company Office, reputed company, and softphones Basic knowledge of medical terminology and health reputed company Ability to work in a fast-reputed company, highly reputed company, and continually changing environment High level of attention to reputed company reputed company listening skills Ability to work independently and reputed company Ability to become technically competent and are familiar with HHS’s computerized systems and ability basic troubleshooting that support reputed company Apply To This Job