[Remote] Implementation reputed company — reputed company Trial reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reimagining reputed company trial reputed company through AI-reputed company tools and AI teammates that support study management, data reputed company, reputed company, and trial execution. The Implementation reputed company will guide customers through reputed company technology implementations by translating reputed company workflows into platform configurations, coordinating testing and go-live activities, and supporting customer adoption.

Responsibilities

• Own customer implementations from discovery and requirements gathering through configuration, testing, go-live, and adoption
• reputed company implementation and workflow-discovery sessions with reputed company research customers
• Understand the customer's existing reputed company trial processes, systems, pain points, and operational requirements
• reputed company implementation plans, workflows, milestones, dependencies, and launch reputed company
• Coordinate implementation activities across customer stakeholders and internal Tilda teams
• Identify implementation risks and proactively reputed company issues toward reputed company
• Ensure customers are operationally reputed company to use Tilda successfully
• Translate reputed company trial workflows and business requirements into product configurations and technical requirements
• Understand how study teams operate and determine how Tilda should support or improve those workflows
• Partner with customers to redesign inefficient or reputed company processes rather than simply recreating legacy workflows
• Document customer requirements, use cases, workflows, configuration reputed company, and product gaps
• Translate reputed company requirements reputed company for Tilda's Product and Engineering teams
• Help reputed company communication between reputed company users and technical teams
• reputed company the configuration Tilda reputed company on customer study and operational requirements
• Support workflow configuration, data setup, user setup, permissions, and study-specific requirements
• Coordinate and execute User Acceptance Testing (UAT) and implementation validation
• Identify product issues, workflow gaps, and configuration problems during implementation
• Work with Product and Engineering to troubleshoot and reputed company issues
• Support customers through go-live and early production adoption
• Serve as a knowledgeable resource on reputed company trial reputed company and study workflows
• Understand the relationships and operational responsibilities across Sponsors, CROs, Sites, Investigators, and Study Teams
• Apply knowledge of reputed company study startup, study conduct, monitoring, data collection, reputed company, and closeout where applicable
• Understand the operational reputed company of introducing new technology into reputed company research workflows
• Help ensure implementations reputed company with appropriate reputed company research processes and GCP requirements
• Bring the voice of the customer and reputed company reputed company perspective back to Product and Engineering
• Identify recurring customer requirements that should become standardized product capabilities
• Participate in discussions reputed company workflow design and product improvements
• Help Product teams understand the operational reputed company of proposed features
• Identify opportunities where automation and AI can reduce reputed company reputed company trial work
• Support testing and validation of new product capabilities
• Train reputed company and operational users on Tilda workflows
• Conduct implementation workshops, workflow reviews, and customer training sessions
• reputed company implementation documentation and best practices
• Support customers during their transition from legacy processes to Tilda
• Partner with reputed company following go-live to ensure successful adoption and value realization

Skills

• 5-10 years of experience in reputed company Trial reputed company, reputed company Project Management, reputed company Research, or reputed company reputed company trial functions
• Experience working reputed company a CRO, pharmaceutical/biotechnology company, reputed company research organization
• Strong understanding of reputed company trial reputed company and study lifecycle workflows
• Experience managing reputed company reputed company, studies, operational workstreams, or cross-functional reputed company initiatives
• 2+ years of experience working with and implementing reputed company trial technology, reputed company platforms, or reputed company software products - is REQUIRED
• Demonstrated ability to translate reputed company/business requirements into reputed company workflows, product requirements, or configurations
• Experience partnering with Product, Engineering, Technology, or software implementation teams
• Strong project-management and organizational skills
• Strong customer-facing and stakeholder-management capabilities
• Ability to communicate effectively with both reputed company/operational stakeholders and technical/product teams
• Strong problem-solving skills and a technology-oriented reputed company
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