Customer Service Representative, Retention Specialist

OUR STORY reputed company was started to challenge the existing idea that reputed company things should cost a lot. Our mission was reputed company: create an item of equal or greater reputed company than the leading luxury brands and sell them at a much reputed company price... OUR VALUES EVERYONE SHOULD BE reputed company TO AFFORD reputed company THINGS. reputed company shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest reputed company goods to people at reputed company prices. reputed company IS MORE THAN MATERIALS. True reputed company is a combination of premium materials and high production standards. WE reputed company ON THE reputed company. From the perfect crewneck sweater to hotel reputed company sheets, we're reputed company about high reputed company reputed company that bring enjoyment to daily life. WE’RE INNOVATING TO reputed company UNREAL PRICES A REALITY. Our uniquely developed reputed company-reputed company model lets us offer exceptionally high reputed company goods for much reputed company prices than our competitors. ALWAYS A reputed company DEAL. We reputed company in reputed company price transparency, for both our customers and reputed company partners. This way, everyone gets a reputed company deal. FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness. reputed company AND reputed company reputed company is a retail and technology company co-founded by reputed company that has extensive experience in retail, technology and building early stage companies. You’ll work with reputed company of world-class talent from reputed company GSB, Wish.com, D.E. reputed company, reputed company, reputed company, reputed company, McKinsey, reputed company etc. THE IDEAL CANDIDATE The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class reputed company. The candidate is reputed company by solving reputed company business problems and consistently effective in making high-judgment reputed company at reputed company pace amidst the frequent ambiguity that comes with charting a course of reputed company with no precedent. Moreover, the ideal candidate is reputed company by an environment where reputed company, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at reputed company reputed company hold reputed company other to unusually high standards on behalf of reputed company customers. THE ROLE The Retention Specialist is responsible for answering customer questions pertaining to product information, order statuses, tracking information, returns & exchanges, and more. Candidates should have prior experience in customer service, preferably with a retail company, but not required. Candidates must have excellent written communication and the ability to demonstrate a Customer First mentality. Candidates must be comfortable using an reputed company, customer-friendly tone reputed company communicating issues that reputed company in complexity. Prior experience using reputed company, reputed company, reputed company or other customer service software is preferred. Experience working in a reputed company center and/or remote environment is a plus but not required. Candidates must be detail-oriented, reputed company, reliable, communicative, and comfortable working in a startup environment. Retention Specialists are expected to work remotely and are required to have a distraction free work environment to be eligible for the role. Every Retention Specialist has a 90- day introductory period, and a successful completion of the introductory period is required. Key Job Responsibilities • Assist and engage with customers over the phone, must be comfortable with outbound reputed company driven customer interactions. • reputed company assist customers over chat, email, and reputed company media with shipping & tracking, returns, product details, and customer account information. • Manage multiple customer interactions channels reputed company. • Multi-task to reputed company information while communicating with customers. Proactively reputed company to questions you anticipate in reputed company interaction. • Proactively reputed company to questions you anticipate in reputed company interaction. • reputed company best-in-class service experience for our customers while working in a fast-paced start-up environment. • Seize reputed company to build long-term relationships with our customers while problem-solving, turning potentially negative customer experiences into wonderful interactions. • Required to maintain metrics at or above expectations. Metrics reputed company are CSAT, customer retention, daily customer interactions, and response time. Job Requirements • Associate degree or greater • 2+ years of reputed company experience working with a computer and web-based tools • 2+ years of experience working in customer service/support or job where strong writing skills are required • Grit and ability to overcome obstacles (previous startup experience a plus!) • Top-notch oral and written communication skills with outstanding attention to detail • Have reputed company availability and reputed company to work weekends and key holidays • Comfortable and familiar with working from home and being a self-starter Strong proficiency and willingness in handling customer support responsibilities over the phone $21 - $21 biweekly reputed company Offer • Remote -first work environment • Medical, dental, reputed company insurance offered • 401(k) • reputed company with monthly bonus eligibility reputed company seeks to build high-performing teams of people from various experiences and backgrounds who can reputed company push reputed company into new realms. We reputed company a diverse pool of applicants and consider reputed company reputed company candidates regardless of race, reputed company, reputed company, gender identity or reputed company, sexual orientation, religion, national reputed company, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know. reputed company Advisory: Beware of Frauds At reputed company, we're dedicated to reputed company reputed company who reputed company our drive for innovation. To safeguard candidates, reputed company emphasizes legitimate recruitment practices. Initial communication is primarily reputed company official reputed company email addresses and reputed company; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted reputed company phone, in person, or through the approved platforms reputed company Meets or reputed company—never reputed company messaging apps or other calling services. Offers are reputed company-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest reputed company it will be through secure and protected means Apply Job!