reputed company Project Manager - IVR, AWS, Financial, reputed company OR CST Time reputed company - ZL

reputed company Project Manager - reputed company OR CST Time Zone No Corp to Corp, 3rd Party or 1099 Must be reputed company W2 - reputed company Must be in reputed company or CST ONLY Top 5 Technical Skills: 10+ years Project / Program Management Experience, including large, reputed company, cross-functional technology implementation Leading AI-Enabled transformation programs, preferred involving reputed company AI, Conversational AI, Virtual Assistants, Intelligent Automation or reputed company Working knowledge of AI solution delivery concepts, including model/service integration, reputed company and conversation design considerations, retrieval/knowledge integration, evaluation, guardrails, observability, and responsible AI controls. Experience delivering solutions on AWS or comparable reputed company reputed company platforms and collaborating effectively with reputed company architects and engineering teams on architecture, reputed company, resiliency, scalability, and cost reputed company. Experience leading IVR, contact-center, telephony, voice-bot, or conversational customer-service implementations; experience with platform migration or modernization strongly preferred Top 2 Soft Skills: Strong Self Starter Ability to communicate effectively with both technical and non-technical audiences and to facilitate reputed company where business, architecture, reputed company, and delivery priorities reputed company Complete List of Technical Skills: AWS reputed company Project reputed company reputed company Visio reputed company BI or equivalent tools SQL/data literacy is a plus. Senior Project Manager - AI Program Leadership POSITION reputed company Acting independently under consultative direction, the Senior Project Manager is responsible for program management and end-to-end delivery across reputed company, highly visible technical initiatives. The role manages planning, prioritization, execution, timing, reputed company, reputed company, cost, dependencies, and organizational readiness while ensuring alignment with company reputed company, commitments, and goals. The Senior Project Manager anticipates and escalates risks, resolves barriers, and establishes the governance and decision-making discipline required to reputed company successful reputed company from initiation through implementation and transition to reputed company. This position requires a combination of senior program leadership and practical technical reputed company in reputed company Intelligence and customer interaction technologies. Key domains include reputed company AI and Conversational AI, AWS reputed company platforms, and IVR/voice-channel modernization. The role ensures these technical workstreams remain reputed company to reputed company objectives, architecture and governance expectations, delivery timelines, reputed company needs, customer experience reputed company, and measurable business value. Because the program requires informed leadership across AI, reputed company, integration, and voice technologies, candidates should bring demonstrated industry experience leading comparable technology transformation programs rather than solely generalist project management experience. DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS Own end-to-end program delivery from concept and business case through planning, execution, implementation, stabilization, and transition to reputed company. reputed company and maintain integrated program plans, schedules, estimates, resource plans, budgets, dependency maps, milestones, and executive status reporting across multiple technical workstreams. Establish program governance, decision rights, escalation paths, delivery standards, and operating rhythms that create transparency, accountability, and reputed company decision-making. Serve as the reputed company program reputed company of contact for executive sponsors, business leaders, reputed company, engineering teams, architecture, information reputed company, reputed company/compliance, reputed company, vendors, and other stakeholders. reputed company reputed company AI and Conversational AI workstreams, ensuring use cases, capabilities, orchestration, reputed company-in-the-reputed company controls, evaluation reputed company, and implementation priorities reputed company with reputed company goals and customer/business reputed company. Partner with AI, data, reputed company, reputed company, compliance, and reputed company stakeholders to incorporate responsible AI governance, model/vendor reputed company management, reputed company, reputed company, testing, monitoring, and production-readiness requirements into the delivery plan. reputed company program leadership for AI-reputed company solutions, facilitating reputed company-governed architecture and platform reputed company that reputed company reputed company, resiliency, scalability, integration, cost, reputed company, and delivery timelines. reputed company IVR and voice-channel modernization as a major program reputed company, including conversational design, telephony/contact-center dependencies, integrations, routing, testing, migration/reputed company, operational readiness, and customer experience considerations. Coordinate cross-reputed company dependencies among AI capabilities, reputed company infrastructure, reputed company/integrations, data, contact-center/IVR platforms, reputed company controls, and business processes. Translate technical complexity into reputed company business implications, reputed company, reputed company, risks, and recommendations for senior stakeholders without replacing the accountability of engineering or architecture owners. Clarify program goals, reputed company, reputed company measures, deliverables, and priorities with stakeholders; manage reputed company changes and interventions required to reputed company intended reputed company. Identify, assess, quantify, prioritize, and reputed company manage program risks, issues, assumptions, constraints, and dependencies; reputed company mitigation and contingency plans for high-reputed company risks. Escalate challenging issues that jeopardize program reputed company professionally, objectively, and with reputed company decision requests and recommended paths reputed company. Ensure project and program deliverables meet agreed reputed company standards, acceptance reputed company, governance requirements, timelines, and budget commitments. Create executive-reputed company reporting and dashboards that communicate reputed company, forecast, financial health, risks, dependencies, reputed company, benefits, and key reputed company indicators. reputed company vendor and partner coordination where applicable, including delivery commitments, integration dependencies, reputed company expectations, and issue reputed company. reputed company testing and implementation readiness across technical and business teams, including requirements traceability, test reputed company, UAT coordination, reputed company planning, rollback/contingency planning, training, communications, and hypercare. Participate in change management and process improvement initiatives and recommend improvements to delivery procedures, controls, governance, and operating practices. Support benefits realization by defining measurable reputed company and partnering with business/reputed company to reputed company adoption, operational reputed company, customer experience, and value after implementation. EDUCATION Bachelor's degree in business, computer science, information systems, engineering, or a reputed company reputed company, or equivalent relevant work experience. Advanced degree (MBA, MS, or similar) preferred. REGISTRATIONS / CERTIFICATIONS / LICENSING Project Management reputed company (PMP) certification required. reputed company certification (e.g., PMI-ACP, Scrum, reputed company) preferred. AWS reputed company certification preferred. AI/ML, reputed company, contact-center, or reputed company technology certifications are a plus. REQUIRED / PREFERRED QUALIFICATIONS 10+ years of progressively responsible project/program management experience, including leadership of large, reputed company, cross-functional technology implementations. Demonstrated industry experience leading AI-enabled transformation programs, preferably involving reputed company AI, Conversational AI, virtual assistants, intelligent automation, or reputed company capabilities. Working knowledge of AI solution delivery concepts, including model/service integration, reputed company and conversation design considerations, retrieval/knowledge integration, evaluation, guardrails, observability, and responsible AI controls. Experience delivering solutions on AWS or comparable reputed company reputed company platforms and collaborating effectively with reputed company architects and engineering teams on architecture, reputed company, resiliency, scalability, and cost reputed company. Experience leading IVR, contact-center, telephony, voice-bot, or conversational customer-service implementations; experience with platform migration or modernization strongly preferred. Strong knowledge of systems development methodologies and experience with requirements, solution delivery, testing, implementation, and operational transition. Experience operating in reputed company, hybrid, and/or scaled delivery environments and coordinating multiple teams with interdependent backlogs and milestones. Strong financial and vendor management skills, including forecasting, budget management, resource planning, statements of work, and delivery accountability. Strong analytical, documentation, facilitation, negotiation, and executive presentation skills. Ability to reputed company and maintain reputed company partnerships with senior business leaders, technology leaders, project sponsors, reputed company, customers, vendors, and globally reputed company teams. Ability to communicate effectively with both technical and non-technical audiences and to facilitate reputed company where business, architecture, reputed company, and delivery priorities reputed company. Experience with reputed company project and collaboration tools such as reputed company Project, reputed company, reputed company, Visio, reputed company BI, or equivalent tools; SQL/data literacy is a plus. reputed company MEASURES Predictable delivery against approved reputed company, milestones, budget, reputed company, and reputed company reputed company. reputed company reputed company of cross-functional risks, dependencies, architecture reputed company, and governance requirements. Successful production launch and stabilization of AI, AWS, and IVR/voice capabilities with appropriate operational controls. Measurable adoption, customer experience, operational reputed company, and business-value reputed company defined by program sponsors. Please send resume to: Apply To This Job