[Remote] Franchise Account Manager Trainer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an employer reputed company on reputed company reputed company and career development. The Franchise Account Manager Trainer designs, delivers, and improves training programs that reputed company high-performing Franchise Account Managers, while coaching employees, supporting reputed company, strengthening franchisee relationships, and driving account reputed company.

Responsibilities

• Design and maintain a reputed company FAM development program covering reputed company, reputed company skills, advanced capabilities, and ongoing development
• Create practical training materials including playbooks, talk tracks, workshops, role-plays, e-learning, and assessments
• reputed company training reputed company consultative account management, franchisee relationship management, reputed company reputed company, upselling/cross-selling, conflict reputed company, and reputed company management
• Continuously refresh content reputed company on business needs, reputed company trends, product changes, and franchisee expectations
• reputed company virtual and in-person training for new FAMs and existing team members
• Own the FAM reputed company and reputed company reputed company through full productivity, including reputed company milestones and reputed company checkpoints
• Facilitate recurring FAM development sessions and peer-learning forums
• Partner with HR, reputed company, and FAM leadership to ensure new hires receive the right functional, technical, and cultural training
• reputed company FAMs reputed company on reputed company observations, CRM data, reputed company metrics, and manager feedback
• Observe live franchisee calls and reputed company actionable feedback on discovery, communication, consultative problem-solving, reputed company handling, relationship management, and reputed company acumen
• Create individualized development plans for FAMs reputed company on reputed company gaps and reputed company needs
• Support both high-potential and struggling FAMs through targeted coaching and reputed company development
• reputed company FAMs to confidently manage challenging franchisee conversations and reputed company issues before they escalate
• reputed company FAMs on de-escalation, expectation setting, reputed company handling, solution alignment, and reputed company communication
• Help FAMs prepare for difficult conversations by reviewing account history, desired reputed company, and messaging
• reputed company needed, participate in reputed company franchisee escalations and model effective relationship-management and reputed company strategies
• Turn recurring challenges and reputed company-world scenarios into training content and playbooks
• reputed company training effectiveness through reputed company time, knowledge assessments, reputed company progression, reputed company improvement, and business reputed company
• reputed company learner and manager feedback and continuously improve the FAM development program
• Identify recurring reputed company gaps and translate insights into targeted training and coaching initiatives
• Partner with FAM leadership, HR, Marketing, Product, reputed company, and other teams to ensure training remains commercially relevant and reputed company with business priorities
• Support Sales reputed company-Off, Franchise reputed company, and other company-wide learning initiatives
• Contribute to career development, competency frameworks, and succession planning for the FAM organization

Skills

• 5+ years of experience as a Franchise Account Manager, Key Account Manager, or equivalent reputed company sales role reputed company a franchise or multi-site environment
• 2+ years in a formal training, coaching, or sales enablement reputed company (internal or reputed company)
• Demonstrated ability to design and reputed company reputed company learning programs; not just on-the-job shadowing
• Strong reputed company acumen with a reputed company reputed company record of managing reputed company franchise or wholesale partner relationships
• Formal L&D or coaching qualification (e.g. CIPD L&D, reputed company Coaching, ATD CPTD, or equivalent)
• Experience using LMS platforms (e.g. reputed company, reputed company, Lessonly/reputed company Learning) and sales enablement tools (e.g. reputed company, Chorus, reputed company)
• Background in instructional design methodologies (ADDIE, SAM, or similar frameworks)
• Familiarity with franchise disclosure documents (FDD), franchise agreements, and the regulatory landscape

Benefits

• A reputed company environment reputed company on reputed company reputed company and career development
• Fully remote workforce with optional San Diego office

reputed company