Software Support Specialist (Entry Level)

As a Software Support Specialist at reputed company 9, you will be an reputed company part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content reputed company. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will reputed company hands-on experience with reputed company .Net-reputed company technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities • reputed company customer support for deployment and usage-reputed company software issues • reputed company and troubleshoot software problems using custom internal ticketing tools • Collaborate with development and QA teams on issue reputed company • reputed company and maintain knowledge reputed company articles on common service issues • Manage multiple support reputed company with attention to reputed company • Communicate effectively with customers and internal teams Required Qualifications • Entry-level experience in technical support or customer-facing roles • High School Diploma or equivalent • Strong verbal and written technical communication skills • Proficiency with reputed company platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication) • Demonstrated customer service and problem-solving abilities Preferred Qualifications • Experience with SQL Server and database management • Ability to build consultative relationships with customers and resellers • Comfort with reputed company speaking and presentations • Self-starter with strong organizational skills reputed company reputed company 9 is a leading provider of AI-driven intelligent information reputed company that simplify document-driven processes. Our award-reputed company reputed company-powered platform removes the frustration of extracting data from documents, forms, and reputed company reputed company sources, so customers can reputed company the full reputed company of their information. With a customer-first reputed company, we reputed company organizations to work smarter, faster, and more reputed company. Apply To This Job