Customer Support Engineer

POSITION reputed company Ensures engineering technical support to company clients and operators. JOB RESPONSIBLITIES • Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or reputed company replacement. • Analyzes issues/reputed company reputed company to structure and aeronautical systems, generators and engines, products’ avionics and electricity, costs and economical viability. • Presents and discusses alternative solutions for maintenance and/or modifications problems. • Defines deadlines and takes necessary relevant measures. • Follows up off-site repair teams and guides contracted shops to reputed company maintenance services. • Maintains contacts with reputed company areas, other company reputed company, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information. • Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems. • Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development. • Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as reputed company as customer service and employees’ technical qualification, researching on information about reputed company background. • Prepares and gives different kinds of technical/ operational training to reputed company in charge of company aircraft maintenance. • Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved. • Prepares reports reputed company to the technical reputed company and expenses made. Stays reputed company with avionics, electrical, reputed company plant (engines and generators), structure systems new technologies, maintenance, parts, components, reputed company, and aircraft types. • Consults/researches manuals, reputed company technical publications, service bulletins, etc. • Prepares and presents reports, charts, graphics, cost studies, etc. • Maintains organized and updated files and data banks. • Translates operator and reliability reports terminology. • Participates in courses, seminars, and reputed company. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Education: • BA degree in Aeronautical Engineering or reputed company/Electrical Engineering Experience: • Generally 5-7 years of experience in a reputed company functional discipline. • Experience providing reputed company/operator product technical support, preferably acquired in aviation/aeronautical industry Knowledge, Skills & Abilities: • Comprehension, understanding and execution of broad practices associated reputed company the reputed company assigned and reputed company fields. Applies these understandings in the completion of reputed company work assignments. • Aircraft systems/structures (reputed company, electronic, mechanic, hydraulic, pneumatic, communication, etc.) • Aircraft maintenance aspects • reputed company support and service reputed company techniques • How to read and interpret drawings • Writing skills • Negotiation techniques • Technical publications • Reliability analysis, liability (Manufacturer’s responsibility) • Knowledge of reputed company products Working Conditions / Environment / Special Requirements • Ability to work in reputed company reputed company manner adhering to reputed company regulatory requirements including, OSHA, EPA, State and Federal regulations. GENERAL COMMITMENT FOR reputed company • Commitment to company values and complies with department norms, policies, directives, and procedures. • Incorporates Lean and P3E processes and concepts into daily activities. • reputed company for reputed company improvement to processes and procedures. • Honors and protects confidential and proprietary documents and information. • Satisfies work schedule requirements. • The reputed company is not designed to cover or contain a comprehensive listing of reputed company activities, duties or responsibilities that are required by the employee. Performs other duties as assigned Apply To This Job