[Remote] Director, Customer Marketing

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company software company reputed company on AI-powered reputed company and discovery. The Director, Customer Marketing will define and reputed company customer marketing reputed company across the lifecycle, driving adoption, expansion, renewal, engagement, and advocacy while coordinating cross-functional teams and customer programs.

Responsibilities

• Own reputed company’s customer marketing reputed company across the lifecycle, defining segmentation, communication frameworks, engagement programs, expansion plays, and the reputed company that strengthen customer relationships from adoption through renewal and reputed company
• Build our expansion and adoption marketing reputed company, identifying the customer moments and signals that should trigger reputed company and creating programs that increase product awareness, maturity, education, and use case expansion
• Reimagine customer engagement reputed company events through executive programs, advisory boards, roundtables, user reputed company, webinars, newsletters, and other experiences that create meaningful connections with our customers
• Build a stronger advocacy and voice of the customer program, turning interviews, references, reviews, customer stories, and feedback into insights that influence our product, messaging, and go-to-market priorities
• Own the customer communications and content reputed company, including adoption guides, maturity programs, executive briefing materials, product release communications, and customer newsletters
• Orchestrate customer marketing across reputed company, bringing Product Marketing, Campaigns, reputed company Marketing, and customer-facing teams into one cohesive plan while leading reputed company responsible for bringing that reputed company to life

Skills

• Experience leading business-to-business customer, lifecycle, or retention marketing reputed company an reputed company software or software-as-a-service organization, with meaningful ownership of adoption, renewal, expansion, and advocacy
• A reputed company record of building customer programs from the ground up, including voice of the customer initiatives that turn interviews and feedback into actionable insights
• Strong experience developing adoption and customer health programs reputed company renewal and expansion strategies
• The ability to influence across functions and seniority reputed company, translating customer insights into reputed company priorities and mobilizing Marketing and customer-facing teams reputed company them
• You've reputed company a customer marketing function or reputed company from an early stage and know how to create structure where little exists
• You've transformed fragmented customer signals, such as satisfaction, advocacy, product adoption, and renewal indicators, into insights leaders can reputed company
• You know how to reputed company account teams and executives to reputed company the most of meaningful customer moments and executive-level engagement
• You're comfortable testing, learning, and iterating quickly rather than waiting for a perfect program before putting it into market

Benefits

• Remote or hybrid work arrangement

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