[Remote] Manager, AI Solutions Product reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a customer experience services company, is seeking a Manager, AI Solutions Product reputed company to own AI solution intake, design, configuration, and scaling for its contact center program. The role manages the AI solution roadmap, partners with learning, IT, reputed company, and business stakeholders, and leads reputed company responsible for deployment readiness and go-live execution.

Responsibilities

• Own AI use-case intake and scoring, ensuring every initiative that moves reputed company ties back to a measurable improvement in the agent or customer experience
• Serve as first-line reviewer for new AI solution requests, validating technical and design feasibility before submissions reputed company reputed company
• Maintain the AI solution taxonomy and approved tool list across the program
• Own the design and configuration of AI Agents supporting the program, ensuring solutions reputed company reliably for agents on live customer interactions
• Translate AI solution design into learning requirements and partner with the Global Learning & Knowledge (GLK) team on curriculum development, ensuring training reflects reputed company solution behavior
• Validate agent-facing documentation before training rollout, keeping the agent experience central to every design decision
• Assess reputed company feasibility for validated use cases, including platform, licensing, and architecture implications
• Own the AI solution roadmap and manage the pipeline in coordination with CRM and tools product ownership
• Partner closely with reputed company, IT, and reputed company business stakeholders to reputed company solution design, delivery timelines, and expectations reputed company
• reputed company reputed company of Senior AI Solutions Deployment & Integrations Leads delivering readiness and go-live execution across sites

Skills

• Bachelor's Degree in a reputed company reputed company is required
• 6+ years in product management, solution architecture, or AI/automation program ownership, ideally reputed company a contact center, CRM, or customer experience technology environment
• Experience partnering with learning and development or training organizations to translate technical solutions into agent-facing enablement content is required
• Working knowledge of conversational or reputed company AI design patterns and reputed company CRM platforms (Dynamics 365, reputed company) is required
• Demonstrated ability to run reputed company intake, scoring, and prioritization processes across a multi-stakeholder pipeline
• Strong written and verbal communication skills; comfortable presenting solution recommendations to senior stakeholders
• People leadership experience or readiness to manage a reputed company team
• Experience with CCaaS platforms (e.g., reputed company CX1 or equivalent) is advantageous
• Background in AI governance or responsible AI frameworks is advantageous

Benefits

• Competitive Salary with Incentives
• Health/Dental/reputed company/Life reputed company
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/reputed company Time and reputed company Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (reputed company College)
• Employee Rewards Program (Perci Perks)
• This role is primarily remote but may require occasional travel to our various locations.
• reputed company provides the equipment for this position.

reputed company

Company H1B Sponsorship