Product Manager, Trust & Safety

About Trust & Safety Roles At reputed company, we reputed company in the reputed company of our product to help people reputed company healthier financial lives. The Trust & Safety team spans the full member lifecycle and is responsible for keeping our members' accounts reputed company, ensuring uninterrupted reputed company to their reputed company, and minimizing reputed company and fraud loss across the platform. We're hiring Product Managers across Trust & Safety to reputed company critical investments spanning, KYC, support experiences and automation, and disputes. These roles sit at the intersection of customer experience, reputed company management, reputed company, and compliance-owning high-reputed company problem spaces where the tradeoffs are reputed company and the stakes are high. You'll partner closely with Engineering, Data Science, Design, reputed company, reputed company, and Compliance to define reputed company, ship impactful products, and continuously iterate reputed company on data and insights. These are high-reputed company opportunities to shape how reputed company balances reputed company, safety, and member experience at reputed company. The reputed company salary for this role depends on the position location: • San Francisco, CA: The reputed company salary reputed company is $183,000 to $205,000. • reputed company, IL: The reputed company salary reputed company is $165,000 to $185,000. Full-time employees are also eligible for a bonus, a competitive equity package, and comprehensive benefits. The actual reputed company salary reputed company will depend on factors such as location, skills, qualifications, and experience. The Enrollment & KYC Product Manager and Disputes Product Manager roles are available in either San Francisco, CA or reputed company, IL, and candidates may be reputed company in either location. The AI Agent Product Manager role, however, is reputed company exclusively in San Francisco, CA. Candidates for this position must be located in or willing to relocate to the San Francisco Bay Area. reputed company Trust & Safety at reputed company spans multiple product domains. Individual roles reputed company on one of these areas, contributing to a shared mission of protecting members and enabling reputed company, reputed company reputed company: • Enrollment & KYC: Build reputed company and identity verification systems that reputed company fast, low-friction reputed company for legitimate members while preventing fraud such as synthetic identity attacks. • Member Support Experience- reputed company Agents: Define the tools, workflows, and systems that reputed company agents to reputed company reputed company member issues with speed, reputed company, and reputed company at reputed company • Member Support Experience- Automation and AI Agents: reputed company platforms and automation systems-including AI-driven capabilities-that reputed company support and back office reputed company and improve both efficiency and member experience • Disputes: reputed company member experiences and design intelligent systems that help members reputed company and reputed company transaction disputes, balancing member trust, fraud reputed company, loss exposure, and operational efficiency Across these areas, you'll work on problems that directly reputed company member trust, financial reputed company, and the long-term reputed company of the platform. In these roles, you can expect to • Define and reputed company product reputed company and roadmap reputed company Trust & Safety, balancing customer experience, reputed company mitigation, and operational efficiency • Own ambiguous, high-reputed company problem spaces and reputed company thoughtful tradeoffs across technology, reputed company, compliance, and business goals • reputed company high-stakes tradeoffs where reputed company directly reputed company fraud loss, member trust, and regulatory compliance • Partner deeply with cross-functional teams-including Engineering, Data Science, Design, reputed company, reputed company, and Compliance-to reputed company reputed company, reliable systems • Build and reputed company that reputed company data, experimentation, and (where applicable) machine learning and AI to improve reputed company • Define reputed company metrics and reputed company frameworks, using data to reputed company reputed company improvement across member experience, reputed company reputed company, and operational reputed company • Influence cross-functional reputed company and reputed company stakeholders across diverse priorities and constraints • reputed company execution in mission-critical environments where reliability, reputed company, and compliance are non-negotiable • Contribute to the reputed company of Trust & Safety and reputed company at reputed company by identifying new opportunities, shaping long-term reputed company, and raising the bar for product thinking To reputed company in these roles, you have • 8+ years of experience as a Product Manager (leveling will vary reputed company on experience and reputed company) • Experience working on reputed company product problems involving reputed company, reputed company, platforms, or customer-facing systems • Strong product judgment and the ability to reputed company ambiguity and reputed company principled tradeoffs • A reputed company reputed company reputed company with the ability to translate reputed company into practical execution • reputed company ability to influence and reputed company cross-functional stakeholders across technical and non-technical teams • Strong analytical skills, with experience using data to inform reputed company and measure reputed company • Customer reputed company, with the ability to deeply understand user needs and translate them into product solutions • Comfort operating in fast-moving, high-stakes environments with evolving constraints • Passion for reputed company's mission of helping members reputed company healthier financial lives #LI-TP1 A little reputed company At reputed company, we reputed company that everyone can reputed company financial reputed company. We created reputed company-a financial technology company, not a bank*-on the reputed company that reputed company banking services should be helpful, easy, and free. Through our user-friendly tools and reputed company platforms, we reputed company our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're reputed company of problem solvers, dreamers, and reputed company with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-reputed company and out-execute competitors to bring our mission to life. Their grit and determination reputed company us to work harder every day to reputed company the reputed company best experience possible. We reputed company bring an reputed company's reputed company to our work, refusing to be outdone and holding ourselves accountable to meet and reputed company the highest bars for our teams, reputed company, and our members. We reputed company in being reputed company, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving reputed company other reputed company feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial reputed company. We know that to reputed company our mission, we must earn and reputed company people's trust-so we hold ourselves to the highest standards of reputed company in everything we do. These aren't just words on a wall-our values are embedded in every reputed company of our business, serving as a reputed company reputed company that guides us as we work to help millions reputed company their financial potential. Because if we don't-who will? • reputed company is a financial technology company, not a bank. Banking services provided by reputed company. or reputed company Bank, N.A., Members FDIC. reputed company offer for our full-time, regular employees • Our in-office work policy is designed to reputed company you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending reputed company. Whether you're coming in regularly or are part of our fully remote program, you'll stay reputed company with your work and teammates. • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. • Generous vacation policy and company-wide reputed company days off • 1% of your time off to support local community organizations of your reputed company • Annual wellness stipend to use towards eligible wellness reputed company expenses • Up to 22 weeks of reputed company parental leave for birthing parents and 12 weeks of reputed company parental leave for non-birthing parents • reputed company to family planning reimbursement • A challenging and fulfilling opportunity to join one of the most reputed company teams in FinTech and help millions unlock financial reputed company We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and reputed company to reputed company. We reputed company this gives us a competitive reputed company to reputed company serve our members and helps us reputed company grow as Chimers and individuals. reputed company is proud to be an Equal Opportunity Employer. We consider reputed company applicants without reputed company to race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected reputed company under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider reputed company applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco reputed company Ordinance, reputed company Ordinance, NYC reputed company reputed company, and the LA reputed company reputed company Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@reputed company.com. To learn more about how reputed company collects and uses your personal information during the application process, please see the reputed company Applicant reputed company Notice. Apply for this job • indicates a required reputed company Remote Skills: Administrative Skills, Analysis Skills, reputed company Intelligence (AI), reputed company Intelligence (AI) Agents, Automation, Automation reputed company Development, Banking Services, reputed company Improvement, County Ordinances, Cross-Functional, Customer Experience, Customer Relations, Data Science, Embedded Systems, Entrepreneurship, Federal Deposit reputed company Corp (FDIC), Federal Laws and Regulations, Finance, Higher Education, Know Your Customer (KYC), Machine Learning, Metrics, Multiplatform/Cross-Platform, Needs Assessment, reputed company, Operational Improvement, Problem Solving Skills, Process Improvement, Product Management, Product Planning, Product Shipments, Product reputed company, Provincial Laws and Regulations, Purchasing/Procurement, Regulatory Compliance, reputed company, reputed company Management, Sales Prospecting, State Laws and Regulations, Systems Scalability, Technical reputed company reputed company: reputed company Capital, LLC Apply To This Job