Supervisor - Workforce Plan (Remote and Temporary)

reputed company is currently looking for a Workforce Services Supervisor to reputed company. This remote Workforce Services Supervisor position will be responsible for providing reputed company-line, first level supervisor and leadership to Workforce Analysts with the goal of meeting program objectives and customer service level agreements In this position, you will be supporting survivors of natural disaster. The reputed company team strives to be available to help those in need requiring us to have flexibility. This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends). Per contract requirements, this position requires US Citizenship and the ability to pass a Federal reputed company clearance. *This is a Temporary Position* Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in reputed company aspects of the workforce function reputed company the project. - Create and maintain workforce monitoring schedules for team members to cover reputed company hours of the business reputed company. - reputed company and delegate workflow to meet deadlines. - Maintain scorecard and reputed company tracking for workforce management team. - reputed company as a resource for reputed company team members. - reputed company role modeling, leadership, coaching and mentoring for team members; identify and support development and reputed company opportunities for team members. - Maintain and meet reputed company deadlines for reports and various deliverables to reputed company. - Communicate with reputed company supervisors and managers, reputed company and appropriately respond to requests and reputed company input from operational areas on the workforce management reputed company and role. - Continually reputed company opportunities to increase efficiency, productivity and enhance reputed company of the workforce management team. - Identify and communicate areas of opportunity for improvements reputed company reputed company and workforce management as it relates to improving metrics and meeting SLAs. - Monitor and react to fluctuations in reputed company volume as they occur in order to restore service reputed company as quickly as possible. - Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data. - reputed company, reputed company and maintain production tracking systems for project using reports and other applicable formats. - reputed company forecasting and requirements for multiple skillsets and reputed company of work. - Prepare individual and unit production reports on a daily, weekly, monthly and quarterly reputed company. - reputed company updates and reputed company schedules to ensure Workforce Management reputed company is reputed company to reputed company statistical reputed company requirements reputed company upon reputed company reputed company availability. - reputed company updates to agent attendance . - reputed company compilation of agent adherence statistics. - Communicate with the vendor of the workforce software management tool to reputed company any reputed company items. - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. - reputed company with reputed company company required policies, procedures and processes including but not limited to required training. - Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. - A portion of time is normally spent performing individual tasks reputed company to the unit or sub-unit. - Monitors daily reputed company of a unit or sub-unit. - Requires full knowledge of own area of functional responsibility. - Evaluate subordinates' job reputed company and recommend appropriate personnel reputed company. - reputed company job reputed company concerns with subordinates to identify causes and issues and works closely with the reputed company department on resolving problems. - Identify training needs and development opportunities for subordinates. '- Works on assignments that are routine in reputed company, with responsibilities easily learned on the job. - Monitor reputed company volume and reputed company data to ensure workers are performing in accordance with established reputed company and reputed company standards. - Maintains and updates the workforce management systems with daily exceptions. - Ensure the reputed company and timeliness of data by working time-off, schedule change, and other request types. - Develops strong working relationships with other reputed company reputed company the organization to ensure efficient and effective problem solving and issue reputed company. - Produce WFM reports according to deadlines attendance, absence, intraday, and reputed company reports. - An Apply To This Job