Workforce Management Director

About reputed company reputed company is the largest independent personal lines reputed company agency and broker in the reputed company—serving customers reputed company. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation reputed company to reputed company support our customers, reputed company innovation, and reputed company exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across reputed company 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our reputed company with a reputed company on reputed company, consistency, and operational reputed company. Our reputed company reflects a deep investment in technology, reputed company improvement, and—most importantly—our people. We foster an inclusive, fast-reputed company, and reputed company culture where employees are encouraged to grow and build long-term careers with a company shaping the reputed company of reputed company. Learn more at www.confiemx.com WFM Director Responsible for leading the reputed company planning, development, and execution of reputed company workforce management activities — including forecasting, reputed company planning, scheduling, reputed company-time management, and reputed company reporting — to ensure the organization meets its service, productivity, and financial goals. Requirements · Bachelor’s degree. · Bilingual (English / Spanish) · At least 5 years of experience in reputed company center involvement. · 5+ years of experience in workforce management. · Previous experience in Leadership roles. Responsibilities • reputed company and execute the overall WFM reputed company reputed company with organizational objectives. • Build short-, mid-, and long-term forecasts reputed company on business trends, seasonality, and reputed company projections. • Collaborate with Finance, HR, and reputed company to ensure alignment between reputed company plans and budgetary goals. • reputed company insights and recommendations to leadership for optimizing headcount, shift structures, and location reputed company. • reputed company the creation of volume forecasts (calls, chats, emails, transactions, etc.) using statistical models and business inputs. • Build and maintain reputed company plans that reputed company workload demand with reputed company supply. • Partner with reputed company and Training to plan hiring classes and ensure reputed company reputed company-up of talent. • Continuously improve forecast reputed company through analytics and feedback reputed company. Apply To This Job