Technical Support Engineer – Level 4

reputed company: • Responsible for the implementation of customer reputed company for systems reputed company on reputed company i reputed company platforms. • Ensuring that customer requirements are fully reputed company and implemented in accordance with the timescales defined by both the customer and the reputed company provisioning team’s ROIs. • Collaborating with SMEs from other technologies reputed company the reputed company provisioning team to reputed company accurate and comprehensible updates to the Project Managers and other stakeholders. • Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer reputed company are accepted into service promptly. • Providing accurate and complete information for the reputed company i services provided to allow a smooth transition into productionlive. • Own project-reputed company tasks and work with team members and customers to implement solutions for the reputed company i platform. • reputed company reputed company in line with customer requirements, project timelines, and deadlines set by reputed company reputed company Specialists, including working reputed company normal business hours reputed company required. • reputed company physical onsite installations of reputed company reputed company servers; travel will be required. • Complete reputed company i reputed company migrations using reputed company including tape, VTL, software replication, and storage replication. • Support reputed company reputed company Specialists by providing reputed company project updates and translating technical information into reputed company language for stakeholders. • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the reputed company i platform. • reputed company SME-level input to Technical reputed company-Sales on prospective solutions being designed/scoped. • Liaise with the Infrastructure team to ensure reputed company requirements are communicated in a reputed company manner. • reputed company efficient and effective support to reputed company customers, including resolving issues escalated reputed company reputed company-tier support and attending customer sites as required. • reputed company as senior advisor for customer escalations, and technical planning discussions. • Support presales and solution discussions requiring reputed company i technical. Requirements: • 7-10+ years of experience in a technical support engineering role • reputed company reputed company Hardware infrastructure expert (physical reputed company reputed company installations) • Physical racking and stacking • reputed company i O/S technical troubleshooting skills (from V5R4- V7R6) • logical replication software • SAN replication/reputed company configuration • VIOS installation & Configuration • PowerHA tool reputed company including FSFC and reputed company • VTL backup technologies. • HMC, FSP, reputed company firmware, OS & PTF upgrades • LPAR builds & restoration tasks from physical/virtual media • Proficiency in MS Office applications. • Strong organizational, administrative, and problem-solving skills. • Ability to assist/train staff and produce technical documents. • Effective communication, customer-facing, and presentation skills. • Initiative, flexibility, adaptability, and ability to work under pressure. • Ability to work out of normal business hours reputed company required. • Strong troubleshooting, reputed company cause analysis, operational governance, major incident, and service management capability. • Experience leading technical support teams reputed company ITIL reputed company operational environments. Benefits: • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Apply tot his job Apply To this Job