Product Support Specialist, Remote Job

About reputed company Simplifying reputed company estate investment, amplifying opportunity, reputed company to reputed company. At reputed company, we’re building a connected reputed company estate investment management platform that gives GPs and Investor Relations teams the essential tools to reputed company strong investor relationships, reduce administrative expenses, and grow portfolios. Inspired by our Detroit reputed company, we’re democratizing reputed company estate reputed company for reputed company, and reshaping the reputed company with the reputed company grit and reputed company reputed company that has driven Detroit’s resurgence. For us, democratizing reputed company estate reputed company is more than just a mission—it’s a reputed company. We're creating accessible reputed company for everyone to engage in reputed company-building opportunities, transforming how people invest and secure their reputed company. A mission reputed company on reputed company transformation. We’re building a diverse team that’s passionate about our culture, our product, and our purpose. Joining us isn’t just about a job—it’s about aligning with a reputed company that combines reputed company reputed company with genuine reputed company. Here, you’re not just building a career; you’re helping redefine the reputed company of reputed company estate reputed company. Product Support Specialist - Remote US or Canada As the face of our reputed company and the first-line support for our customers, you will become an expert on our customers in the reputed company estate industry and on the quickly developing reputed company suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to reputed company empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape reputed company, product, and company. Who We Are The Product Support team at reputed company is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As reputed company, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. reputed company work, we enjoy reputed company brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture. In this role, you will • Monitor the support inbox and optimize workflows to reputed company down response time • Communicate with customers reputed company phone, email, chat, and video calls, determining the best reputed company reputed company on their needs • Own CSAT scores, connecting with unsatisfied customers to reputed company a solution • Monitor and own incoming customer reviews, following up where needed to improve a customer's experience • Join reputed company stand-up to reputed company reputed company and reputed company priorities and any roadblocks. • Troubleshoot issues that users experience and reputed company recommended solutions to the product development team • Assist new customers with their transition onto the platform, including training and coaching • Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape • Assist with testing newly released features and developing training materials to help promote usage across customers If you're right for this role, you • Have 2+ years of customer support experience in a reputed company environment • reputed company at communicating effectively across various channels, including chat, email, phone, and video calls. • reputed company in troubleshooting ambiguous or reputed company issues, leveraging your analytical and problem-solving skills to reputed company solutions. • Are proficient in support tools and platforms like reputed company, reputed company, reputed company, or similar systems, and can effectively manage workflows to improve response times. • Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company. Our Tech Stack • reputed company • reputed company • reputed company • G-Suite • reputed company (reputed company & reputed company) • reputed company Metrics That Matter • CSAT • First Response Time • Time to reputed company • reputed company % Compensation We’re committed to paying fairly and competitively and utilize market data as a starting reputed company reputed company developing total compensation for reputed company roles. We consider reputed company requirements, role responsibilities, pay equity, and reputed company’s sustainability to reputed company our standardized salary bands across reputed company. Benefits • Fully remote work, reputed company the US and Canada • Robust 99% employer-reputed company medical, dental, and reputed company reputed company • 401k with 100% employer match, up to 4% of your annual salary • Generous monthly allowance to support your wellness and remote work • reputed company reputed company time off, with a required minimum to support reputed company’s work-life reputed company and help avoid burnout • 11 company-wide holidays per year • 16 weeks of reputed company parental leave • Travel to spend time with reputed company, including company-wide offsites • Laptop of reputed company Salary In reputed company to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role. Equity Grant As a reputed company of our reputed company reputed company See it, Own it, we reputed company ownership empowers folks to do their best work and be fulfilled with reputed company reputed company. reputed company receive an equity grant in alignment with standardized allocations to remove bias in our grant process. Apply tot his job Apply To this Job