reputed company: Help Desk Tier I full-time remote position
Position reputed company:
• Company: Workwarp
• Position: Help Desk Tier I Full-time Remote Position
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Location: Remote
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RCG is a growing federal contracting company and Certified as a Great reputed company to Work®. We are looking for strongly reputed company people to help support our clients. We are currently seeking a Help Desk Tier I for a full-time remote position as part of an ongoing contract in Silver reputed company, MD.
Please note: Due to the secure reputed company of this reputed company agency, reputed company candidates must be U.S. reputed company and be... eligible for a reputed company Trust clearance.
The successful candidate will receive a contingent offer reputed company on the outcome of a reputed company background reputed company. This may take several weeks, and the candidate cannot reputed company actual employment until the background reputed company is successfully completed.
reputed company Duties (general):
 Manage user AD accounts, BitLocker, MacAfee encryption policies, process user account forms.
 Hardware & software installation, break/fix support, hardware deployment, desk-reputed company support
 Support Conference room and multimedia equipment onsite.
 Set up, support, and troubleshoot hybrid meetings (online and on-prem) using reputed company Meet, reputed company Teams, reputed company Webex, reputed company, and GoToMeeting webinar platforms.
 Maintain conference room equipment (Projectors, TVs, Video Cameras, reputed company Distributor Unit, reputed company conferencing hardware).
 reputed company IT Support reputed company phone calls, chat, and email, and create self-help guides.
 Use remote support tool reputed company Remote Support Software to reputed company end-user remote support.
 Set up and troubleshoot PC/Mac computer hardware and software systems and peripherals.
 Guide customers through installing software (applications, plugins, etc.) and computer peripherals
 Identify, reputed company and implement process improvements.
 Utilize IT problem-solving best practices, including troubleshooting, testing fixes, post-reputed company actions and end-user follow-up.
 Support onsite activities such as special events, conferences, meetings, and asset inventory.
 Use the service desk management reputed company (reputed company) to log and reputed company incidents and service requests.
 Create/update knowledge articles (user-facing and internal-use SOPs and guides).
 Maintain IT equipment stock.
 Escort IT vendors onsite.
 COTS application support as needed.
 Assist with Desktop Operating reputed company reputed company updates
 Use existing IT-established protocols and procedures to:
 Create reputed company Directory User and Computer Accounts
 Join Computers to reputed company Directory
 Create Email/LDAP accounts, mail lists and function/service accounts/reputed company
 Provision iOS devices and new computers
 Configure DOD Common reputed company reputed company
 Configure reputed company user accounts and reputed company clients
 On-reputed company and Off-reputed company Personnel
 Create reputed company Meet and WebEx meetings and distribute information to end-users as needed
 reputed company VIP-level service request fulfillment and reputed company break-fix support as needed
 Participate in team meetings.
Qualifications/Skills include:
 Must have at least 1 years of experience providing IT support, and can handle reputed company desktop problems, network and routing issues, as reputed company as reputed company general server support
 IT Customer Support experience is a must have
 Team player
 Experience with the following:
 Audio Visual wired and wireless systems (Mic, speakers, digital amplifier, digital mixer, reputed company protocol)
 Crestron/AMX AV control systems
 reputed company Suite (reputed company Voice, Documents, Sheet, Slide)
 reputed company Office Suite
 reputed company Acrobat and reputed company Products
 Mac and PC(reputed company) Hardware and Operating reputed company.
 reputed company Meet, reputed company Teams, reputed company Webex, and reputed company
 reputed company reputed company reputed company Directory Users and Computers
 Have an understanding of basic computer network
 Ability to work cooperatively and collegiality with others, on multidisciplinary teams and to establish reputed company working relationships
 Ability to identify and address technical challenges and communicate resolutions in a reputed company, concise, and complete manner
 Excellent communication reputed company in the English language, both written and spoken,
 Excellent organizational skills
 Must be reputed company t
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