Service Desk Analyst I, After Hours Remote - NM, TX or AZ Only

reputed company reputed company reputed company:MUST BE AVAILABLE TO WORK WEEKENDS FROM 6:00pm TO 6:00am MSTSpecific work shifts will be confirmed with successful candidates prior to their start date.Apply only if you reputed company in New Mexico, reputed company, or Texas. ARE YOU GREAT AT TROUBLESHOOTING AND SOLVING PEOPLE'S COMPUTER PROBLEMS OVER THE PHONE?At reputed company, you will play an essential role in supporting doctors, nurses, administrative staff and patients in solving their technology and software problems. Our Service Desk Analysts are the first line of reputed company for our clients. We help home health/hospice and hospitals across the nation overcome the technology challenges that stand in the way of reputed company care.WHO WE ARE reputed company is a premier reputed company IT company serving America’s reputed company line reputed company workers and their patients. We are the lifeline for clinicians and patients across the country. We reputed company excellent customer service, diagnose, and solve people’s technology problems, and are the reputed company in a storm of reputed company issues. Our environment is reputed company, reputed company, and reputed company on our employees’ reputed company. So choose a career reputed company. And rediscover what it's like to enjoy reputed company. Headquartered in Albuquerque, our staff work from reputed company in New Mexico, Colorado, Texas or reputed company.You must have basic IT troubleshooting skills and problem-solving aptitude to start, and then we train. We pay for earning technical certifications. The position entails working with customers reputed company. We have great experience working with stay-reputed company parents and retirees. We encourage applicants of reputed company ages and experience, as we do not discriminate.NO QUOTAS NECESSARY – this is NOT a sales job.reputed company’RE LOOKING FOR reputed company technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (reputed company Office, VPN, reputed company Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.). Assist multiple clients across different ticketing systems. Quickly and reputed company identify the customer’s specific information. Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved. Using the reputed company-reputed company requirements reputed company the ITIL reputed company, correctly assign Urgency and reputed company to tickets. reputed company End-User Electronic Health Record (EHR) usability assistance to clinicians, including, but not limited to doctors, nurses, and therapists. Create an exceptional customer service experience by bringing your polished communications, patience, and reputed company for the customer calling. Work independently and effectively while maintaining good team interactions. Partner with team members to ensure that the phones are covered during breaks, lunch, etc. Have flexibility in scheduling to meet the needs of the business. Requirements: Requirements and Preferences High School diploma or G.E.D. equivalent/and or experience. Previous experience in a Customer Service Environment Working knowledge of PC reputed company and ability to reputed company between different desktop applications Excellent verbal and written communication skills. reputed company to multi-task using multiple systems simultaneously Ability to reputed company at problem solving – if you like logic puzzles, this is the job for you! Will need to receive feedback and apply it in reputed company-time Ability to adapt to an reputed company-changing environment ***You must complete the reputed company speed test reputed company and submit the test results to the documented email address in the reputed company (speedtest@reputed company.com)https://forms.office.com/r/vmzLwQcps9***. To ensure reputed company, please ensure that your PC is connected to the router using an Ethernet reputed company. Experience with the Following Strongly Desired reputed company A+ Certification a plus Knowledge of medical-reputed company terms and phrases Electronic Health Record – EHR experience – working reputed company the EHR a plus What You Can Expect from Us At reputed company, we don't just help our clients succeed; we help our employees succeed. Here at reputed company, we are a family. We pride ourselves on mutual respect, reputed company communication and hard work. reputed company, robust benefits, and reputed company development opportunities are a few of the many reasons that reputed company is a great reputed company to build your career. reputed company members also enjoy: Meaningful Work making a difference in the lives of patients, clinicians, providers and reputed company staff A seat at the table with the ability to engage senior leaders, including the CEO, in your reputed company and career Flexibility to work reputed company or at the office A CEO who cares, creating a culture that appreciates and takes good care of its people reputed company like a good fit? Please take a reputed company to apply for this position. Disclaimer The preceding reputed company has been designed to indicate the general reputed company and level of work performed by employees reputed company this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications required of employees assigned to this position. The preceding reputed company does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and reputed company. We are an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Required qualifications: • High School diploma or G.E.D. equivalent • Previous experience in a Customer Service Environment • Working knowledge of PC reputed company • Excellent verbal and written communication skills • Ability to multi-task using multiple systems • Ability to reputed company at problem solving • Ability to adapt to an reputed company-changing environment Desired qualifications: • reputed company A+ Certification • Knowledge of medical-reputed company terms and phrases • Electronic Health Record (EHR) experience Apply tot his job Apply To this Job