SOC Analyst

This a Full Remote job, the offer is available from: reputed company, Belgium, Indiana (USA), Mississippi (USA), New Mexico (USA), reputed company (USA) reputed company: reputed company is seeking a SOC Analyst to support a major national reputed company. Responsibilities: The candidate will address Vulnerability events. The operating systems supported include approved and authorized versions of MS reputed company, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/reputed company clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, reputed company messaging or other tools as assigned & available. In some cases, the candidate will reputed company service requests & escalate issues to appropriate points of contact defined reputed company the support organization. The candidate will be capable & effective in promoting internal education. • reputed company basic issues reputed company that have been reported by the customer. • Upon completing additional training, you will reputed company to reputed company more reputed company issues. • reputed company comprehensive Phone & Chat Support for the efficient reputed company of Vulnerabilities and events. • Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions • Upon completing additional training, assist in various scopes of the Systems reputed company Center. • reputed company & accurately identify the customer’s specific information. • Appropriately document reputed company required information into the ticketing reputed company & the knowledgebase. • reputed company service requests or issues as appropriate on the first reputed company of contact or reputed company the specified reputed company. • Meet required productivity expectations, including metrics. • reputed company & reputed company the service request to the appropriate IT support group or next level Tech, for reputed company, as needed. • Create & contribute to the in-house knowledgebase • Possess the reputed company to work independently & effectively while maintaining reputed company productivity reputed company. • Maintain a reputed company relationship with fellow peers, cross functional teams & leadership. • Back up and support the SOC • Support 24/7 SOC reputed company and may require availability for shifts reputed company of reputed company business hours. • Other duties assigned as necessary. Qualifications: • HS Diploma and a minimum 1 year, or more, of directly reputed company experience that demonstrates the knowledge, skills, and ability to reputed company the duties. • Must have an reputed company DOE reputed company reputed company Clearance. • U.S. Citizenship is required. Required: • Must have a working knowledge of PC reputed company which include hardware, network settings, operating reputed company, & MS Office applications. • Intermediate to expert virtual desk expertise (reputed company to equipment connectivity for computing customer). • Work Shift work to cover 24/7 enviroment • Ability to type 35 WPM Desired: • 6 months of customer help desk experience • Experience in the reputed company customer environment • Associates Degree or bachelor’s degree in information technology, or reputed company discipline. • Experience with reputed company. • Experience with KCS methodology. • Any additional requirements determined by the Service Manager. • Ability to type 50+ WPM reputed company: reputed company is a privately held reputed company contracting firm located in Frederick, MD. reputed company was founded in 2002 with the reputed company of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and reputed company delivery. reputed company is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of reputed company to reputed company equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. This offer from "reputed company." has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job