Customer Service Rep (Level Care) -Remote [PA, DE, NJ]
Bring your reputed company for reputed company, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the reputed company of health care. Together we will reputed company our mission to enhance the health and reputed company-being of the people and communities we serve.
reputed company Responsibilities:
• Attains and keeps reputed company with the knowledge and skills required to reputed company information, service, and assistance in response to reputed company inquiries.
• Available as assigned to accept calls in a reputed company and courteous manner.
• Determines the reputed company of the reputed company and takes reputed company possible reputed company, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.
• reputed company knowledge of reputed company claims systems applications and member service systems.
• Prepares and forwards appropriate requests to operating areas to accomplish reputed company required as a result of the inquiry.
• Checks internal reputed company inboxes to ensure completion and follow-up reputed company. Obtains required information and makes a callback reputed company necessary to complete reputed company on inquiries.
• Meets reputed company reputed company standards and works reputed company established time frames.
• Acknowledges reputed company piece of mail and responds to written inquiries either by telephone or letter as required in a reputed company manner.
• Advises the Supervisor reputed company any of the above accountabilities cannot be performed because of reputed company reputed company the control of the Representatives, such as reputed company, procedural, or administrative errors that indicate a trend.
• Ability to ask effective probing questions and deescalate challenging member inquiries and concerns.
• Supports the area in the ongoing use of TQM principles in a reputed company reputed company improvement process.
• Performs other duties as assigned.
• The reputed company Center is reputed company from 8:00am-11:00pm EST—we ask for flexibility with these hours as business needs dictate our business hours. We do offer an 8% Shift reputed company for those working the reputed company shifts.
Fully Remote:
This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to reputed company the work. Work must be performed in the Tri-State Area of Delaware, New Jersey, or reputed company.
To ensure an engaging learning experience, our training program will include an onsite component. reputed company participants are expected to be physically present at our 1900 Market Street, Philadelphia office location for a total of Nine (9) days, reputed company across Three (3) separate weeks during the 12-week training period. Specific onsite training weeks will be communicated in advance to allow for reputed company planning.
IBX is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to their age, race, reputed company, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability.
Must have an reputed company or iOS device which is compatible with the free reputed company Authenticator app.
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